Okay. Well to me, it looks like the appeal portal no longer allows appeals for items deleted under the “Spam” category by design. These items are almost always knockoffs of Roblox-owned assets, and I’m certain that just a few weeks ago, appeals for them were still possible. However, I strongly suspect that due to a number of incompetent moderators restoring obvious copies (as evidenced by your own bug report), part of the solution was to remove the appeal option for “Spam” deletions. This change ensures that all appeals for these types of assets go through Roblox Support, where more experienced moderators are likely handling them.
I can’t say this with absolute certainty, but given the timeline of events and the fact that the appeal feature still works for most other deletion reasons, this seems like a deliberate change as a result of recent issues. Hopefully, an engineer can confirm.
I’m not sure if this is the same issue as the one by YxllowFire but overnight my uploader account was suddenly moderated 4 times instantly for the same item, which caused the account to be almost terminated instantly due to the way bans stack. (It got a 7 day ban, just one from account termination)
Specifically, the review process for bundles is taking a very long time. I submitted appeals for my dynamic head bundles 7 and 5 days ago via Roblox Support Ticket 113175749 and Roblox Support Ticket 113015633, and I just received a response. Considering the fact that refunds are automatically issued after a week, is there a possibility to speed up the appeal process for bundles?
In fact, the initial reply comes quite quickly, usually within a day, stating “We have forwarded your request for further review. Our team will follow-up with you as soon as possible.” However, the team member responsible for reviewing bundles seems to take a long time to respond. Moreover, when they do reply, it doesn’t just take a week—there’s also the fact that the bundle will be restored within 3 days, making the situation even worse as refunds will be issued.
This process should be shortened, and I would like to know if any steps will be taken, as this represents a significant issue costing millions of Robux.
Having the same issue as you here, I appealed a dynamic head bundle 10 days ago on ticket 112820212, after 10 days, I never received a reply. I resubmited it around 4 days ago and it was forwarded but no reply back after 3 days.
I also appealed another one around the same time on ticket 112883538, and I only received a reply after 7 days from the appeal team. Now I also have to wait another 1-3 days for it to be restored, I may lose all my funds.
I’m also experiencing this issue, submitted a support ticket 9 days ago, got the “We have forwarded your request for further review” response after a day and haven’t gotten a response since. The revenue I made from the bundle has already been partially refunded without even getting a response yet.
We’re working on improving the Zendesk appeal flow to ensure appeals are resolved before any refunds are issued. In the meantime, please use the appeal portal if possible, which typically offers a shorter turnaround time for appeal decisions.
Hello, writing (summerizing his words to quickifys) this on behalf of @quickifys
I sent an appeal ticket through the appeals portal and my account got terminated. The assets got removed, but one of them got restored but didn’t lift the termination on my account. To this day, the assets are being moderated and it’s spamming my emails with "Our moderation team has removed your audio Audio ID: numbers here " of the same email.
My note: He cleared his cookies on Devforum and cannot log back in for some odd reason.
