UGC Catalog items failing to load on r15 characters

Reproduction Steps

Recently a few items created by UGC creators are having a visual glitch. some acessories appears invisible on r15 characters but visible on r6. This issue also happened with the connect halo and was fixed internally by staff.

This issue happened to me and to a few other creators aparently and we dont know what is causing it, here are some links for items that are glitching:

(I will be updating this with more links)

Expected Behavior

We expect that accesories we create can be worn by both r6 and r15.

Actual Behavior

Some items appears invisible for r15 and even breaks the character preview!
This is my character wearing the full suit in r6. you can see on the left arm that a shoulder armour is

Meanwhile on the r15 you can notice that only the right arm has the armour visible, it turns invisible on the left arm



Issue Area: Engine
Issue Type: Display
Impact: High
Frequency: Rarely
Date First Experienced: 2022-09-04 00:09:00 (-03:00)
Date Last Experienced: 2022-09-17 00:09:00 (-03:00)
A private message is associated with this bug report

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This should be fixed now. Do you still encounter this issue ?

They are now fixed, thank you! Could you maybe let us know if the issue was on our end? would be good to know what happen to try and avoid it happening again!

Unfortunately, we don’t have a root cause for this issue

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