Whenever an UGC creator tries to upload an item into the group store it gives us the [“errors”:[{`“code”:12,“message”:“There was a problem while trying to upload the new asset”,“userFacingMessage”:“Something went wrong”}]}
Expected Behavior
The item should be uploaded to the group store provided that we have the permission levels
Actual Behavior
We are not able to upload any item
Workaround
The creators managed to figure out that if we have the ownership of said group the error is no long present
Issue Area: Catalog Assets Issue Type: Other Impact: Moderate Frequency: Constantly Date First Experienced: 2022-06-16 00:06:00 (-03:00) Date Last Experienced: 2022-07-15 00:07:00 (-03:00) A private message is associated with this bug report
I am experiencing the same issue if you need more information on to why this is occurring: (Below)
In the past, the user @Real_AmazingC was able to upload 6 items to my group, Coast (Coastᅠ - Roblox). He was given all the permissions he had before and ranked to “Developer” one of the highest ranks my group in order to upload this item to my store. Before, this has never been an issue and he was able to do so without owning the group or anything along those lines. But, today (7/28/2022) at around 4:00 PM ET we experienced an issue with this because when he would try to upload it to the group and it stated “Submission failed” then below it said something along the lines of “Errors, code 12, message: There was a problem while trying to upload the new asset”, UserFacingMessage";Something went wrong:". (I can show a screen shot of this to show exactly what it says if necessary). Once again it occurred in my group Coast (Coastᅠ - Roblox) and the item was already approved through the UGC forum so there shouldn’t have been any issues with uploading. Was this permission to upload changed to people who only own the group or is this just a bug? Thanks.
Hi there @Focia19 I got some news on this issue. At first we tought that this was related to group uploading only but recently we found out that there is a chance of the error happening while uploading to our own profile. I did not encounter the error but other creators reported it on our guilded. The difference between the two errors is that when uploading to profile the item actualy gets uploaded but with the error message while group upload does not work at all!
