While testing my UGC item in “Try-On: 3D” mode on the Marketplace, I noticed it appears completely grey. I thought the issue might be related to the texture or model getting reviewed, but it happens to different models in the studio too.
Item: Aura Anime Face Black Tattoo - Eyes - Roblox
Mesh ID: rbxassetid://109530690684262
Texture ID: rbxassetid://82052279887170 --plain black
This is in try-on mode in 2D. It shows that it is black, just like I expected.
This is in try-on mode in 3D, where it shows that the UGC turned grey.
This is where I tried looking for a possible reason why it turned grey in Studio and found out it does turn grey in studio as well.
Mesh ID: rbxassetid://94755199900825
Texture ID: rbxassetid://80707158858637 – plain black 150x150
I made a test model where I only used a simple model. After creating it as an accessory and putting it inside a dummy, it turned grey.
I’d greatly appreciate any help, as I’m having trouble determining whether the issue is with the model, the texture, or if it’s a bug in Roblox Studio.