Hi, my friend has this weird issue where in studio the clothing equips correctly, but when she pays the fee and uploads to marketplace the clothing completely breaks in games and doesn’t remove the faces beneath the clothing. I even tested inserting the uploaded accessory back into studio ant it works perfectly. It only doesn’t work in normal roblox games. She uploads using m2 mac, so that might be the problem. I successfully uploaded three identical clothing items that she had tried and failed to upload. They always work for me when I upload them from my Windows PC. I’m ugc creator too and this sort of stuff never happened to me. It might be mac studio version bug. Sometimes she is able to upload clothing fine, but sometimes randomly it breaks and there is no way to tell if it works or not and we have to waste 750 robux every time. I want to ask for refund of upload fees and publishing advances. Similar problem described here: https://devforum.roblox.com/t/layered-clothing-not-deleting-hidden-faces
Good upload from my pc: Futuristic Cyberpunk Black Dress with Sleeves - Roblox
Bad upload from mac: new black dress bad - Roblox
In these examples I haven’t changed anything in studio. The only change is the upload pc.
It always shows that the dress equips correctly in both windows and mac pc:
There are many more examples of failed uploads from mac m2 laptop: