UGC Moderation Confusion and Support Silence: What's Going On?

For the past 2 years, I’ve constantly had to deal with being falsely moderated by the UGC moderation team and its favoritism on whether to uphold policy or not. As a result, I’ve received several bans throughout my Dynamic Head journey while others remained unscathed. Despites me appealing these bans several times, it appears that I’m still being punished for overturned moderations on serval of my items. During these 2 years, my frustrations toward the moderation has only grown. Its inconsistency and reoccurring moderation have become frustrating.

Face # 1
1: Upper Moon Face Deleted. They claim that the multiple eyes are “tattoos” and deleted it. Fortunately, after going back and forth with them it was reinstated 3 days later

2: Less than 2 days later, it was deleted again, for the same reason and has yet to be restored.
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Face #2:
1: Meguna Face was deleted and reinstated a year ago. The moderation claimed its second pair of eyes, despite it moving, blink and functioning like its other pair, were tattoos that needed to be uploaded separately. Fortunately, during this period, I managed to convince them otherwise

2: Later, It was not only deleted for the same reason, I also received a one day ban for it. When i tried to appeal I was immediately rejected and have yet to receive a response for 2 weeks now. How is this fair?
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Face #3:
1: Similar to face #1 & 2, this face was also moderated for tattoos and appealed nearly a year ago. and was appealed the following week.

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2: Once again, the face was falsely moderated for having an extra mouth and eye. The mouth and eye, just like its other pair function the same way. Despite that, the moderation claimed that the extra pair of eyes and mouth had to be uploaded since they were deemed to be "Tattoo.’ Unfortunately, these faces have yet to be reinstated.

Face #4
1: A face I appealed last year was also properly reinstated. The Roblox admin argued that the face had “markings/tattoos” however, this argument was swiftly countered which resulted in its reinstation

2: Despite me appealing this face a YEAR ago, the item was deleted yet again, and I was banned for it.
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Face #5:
1: Early today (2/19/25) I uploaded 11 dynamic heads. 10 of the 11 heads were accepted. However, one of the heads which were not accepted cause me to be banned for another day. Sure a day ban may not seem a lot, but as a consistent bundle uploader, one day bans build up quickly and it can get frustrating.

10 of the 11 faces which were accepted:

1 of the 11 faces which were rejected and caused me to be banned:

Regarding Roblox moderation inconsistency, a great example would be the recent transparency policy. Roblox had a strict rule which in short said, “Do not create items that depend on glitches and issues on the platform.” Despite that, thousands of people still decided to abuse the transparency glitch. Furthermore, Roblox not only didn’t punish people months after the glitch was introduced, Roblox is now trying to find a way to allow this feature to exist. Don’t get me wrong, I’m happy Roblox is trying to implement a feature like this however, my issue lies around Roblox not giving the same energy to us bundle creators being consistently flagged for content such as tattoos and makeup.
The moderation inconsistency has been causing me to be banned relentlessly despite being a good faith creator. Why is it that when a good faith creator such as myself “breaks” a rule I’m relentlessly punished and ignore while others remain unscathed and voiced.

I believe a solution to prevent several of these bans would be to give the players what they want. Give head makers permission to apply makeup/tattoos onto their heads. It’s clear that it’s something people want.

A private message is associated with this bug report

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Glad someone spoke up about this, the rules on “makeup” are very inconsistent and seemingly only target specific items whilst others are some of the current best selling dynamic heads.

I have to be real here: these faces should not be allowed to be uploaded as they are direct copyright infringment on the Demon Slayer IP. Whether or not this is actually the reason they are getting removed, I don’t know. Roblox has a massive problem with copyright infringement at the moment both inside and outside UGC which doesn’t really help if there is some sort of double-standard with moderation.

I think this is more of a grey area with moderation rather than any particular party doing their job incorrectly. It’s just that the rules here aren’t specific enough to have all parties (support, moderators, etc) have the same verdict on the items, and the solution here would be to tighten these policies up

All the bundles included in the “bug report” violate Roblox’s Marketplace Policy.

  1. This one has six eyes—how it even made it to the catalog, I have zero idea. It contains extra body parts, and no matter how much back and forth you do, it still violates the rules. The extra eyes should have been sold as separate items.

  1. The second bundle has two additional eyes below the main two, making it a total of four eyes. Again, since it includes extra body parts, it should not have been allowed. Extra body parts should be sold as separate accessories/items.

  1. The third bundle includes an extra mouth or whatever that protrusion behind it is, which again violates the rules. Extra body parts should be sold as separate accessories/items.

  1. The fourth bundle seems to be breaking the makeup rule:
    “Your avatar head cannot include any additional color, shading, or outlining not solely used to show dimension and definition of the face. You must upload and sell these features separately. This includes facial painting, multicolor eyelashes, eyeliner, and lips, and eyeshadow that goes beyond shading and is not related to the skin tone of the rest of the body.”

  1. For the deleted bundle, I see that no image was even provided, so I can’t say anything about that one.

Given all this, I don’t think UGC moderation is causing confusion, especially since these rules have been in place since dynamic heads were released. It would be beneficial to review the Marketplace Policy again: https://create.roblox.com/docs/marketplace/marketplace-policy. Additionally, the feedback from support should have helped reinforce these rules, as they brought up some pretty valid points when responding to your appeals.

In conclusion, everything is working as intended. If the goal here is to request a policy change, then this shouldn’t be in a bug report. You should use https://devforum.roblox.com/c/feature-requests/170 for that instead.

The expected outcome from the staff reviewing this post is to find and delete the bundles in this report, as they clearly violate the Marketplace Policies. Further appeals should be auto-rejected, and a few moderators should be re-informed about the policies. This will help prevent inconsistencies in the appeals system and ensure that these items do not return to the platform.

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#1 Although the moderation states that “extra body parts” aren’t allowed this was indirectly reformed. Proof of this was when each time I sent an appeal regarding the face I was told it was allowed since the extra pair of eyes were the same size.


This image clearly implies extra eyes are allowed which is why each time I appealed the upper moon face it was reinstated. Why are you repeatedly targeting me>

#2 & 3 won’t be address since I don’t haven’t heard back from the moderators yet.

#4: Theres no makeup/tattoos on the bundle. You could argue the yellow hair are “extra accessories” but in reality, there are eyelashes. When I appealed this 8 months ago, I appealed with no issue. If Roblox was really enforcing users to release eyebrows separately all the dynamic heads would be deleted. Proof: BenereRBLX on X: “Thank you all for your support! The bundle will be reinstated soon! 3 dynamic heads tommorow! https://t.co/RiapUIcGGA” / X

Why are you specifically targeting me?

Why is it that you target one of the few bundle creators who spend hours animating faces while there’s tens of thousands of 2d heads still roaming there. You are indirectly punishing and pushing back creators who in good faith create heads. I don’t know if you have a grudge or something but eliminating/tormenting a 3d head creator relentlessly won’t help your cause. If anything, I’m the closest to complying with market policy regulations since I’m one of the few who animates heads on this platform.

I hope we come to an understanding! :happy4:

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While I don’t necessarily agree with the dynamic heads you have created being allowed on the Roblox store, I do think there needs to be some better transparency in how rules are enforced. Being that there isn’t equal application of the Marketplace rules across all creators, this is a problem that urgently needs to be addressed/ammended.

Particular to raskolibov’s response I would try my best to ignore him. It is hypocritical of him to talk about what should and shouldn’t be allowed on the catalog considering his history in creating, selling, and profiting from items that directly break Roblox’s UGC TOS alongside filing false DSA reports.

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It seems like staff find a rule violation, and quickly just throw some random reason on there, which causes all these problems.