UGC Program Kick Notices only recieved by previous program members


Above is the message previous program members recieve once they are kicked from the UGC Program, with kicks varying from 7 to 14 days. The error here is that since UGC has gone public, this notice has not been given out to public creators, creating confusion amongst new creators on how long their access to the program has been taken.

Expected behavior

Public UGC Creators should be informed on how long their kick is from the UGC Program. This message should be seen on the create page for all creators.

Page URL: https://create.roblox.com/dashboard/creations?activeTab=HairAccessory&filterIndex=0

9 Likes

Although this might not classify as a bug, it’d be very nice to have this API put to good use for all creators. Right now, people are going directly to the link to see how long their creation access has been revoked for.

3 Likes

I don’t really see how this isn’t a bug unless only original program members are supposed to be able to see how long they are kicked for which doesn’t seem very fair. Also I don’t believe going to this API should be a permanent solution to this issue.

Unfortunately we will not be fixing this issue as it works as intended. We are sorry for the inconvenience.

So you’re telling me that by design, users who were not in the UGC program are not allowed to see how long their permissions to upload UGC have been revoked???

This does not work as intended. if it worked as intended, all UGC Creators would be able to see how long they were kicked for. These are basically ban sentences and not being able to see them just leads to confusion and support tickets being sent (which clogs the support team with useless notices.)

This would be a benefit to Roblox to fix, I’m not sure why your rejecting this bug report.
@starhiker13 Would you be able to see a different agent to this report? This is slightly frustrating and I really think this is an issue that needs awareness.

Thanks for the note again. We will double confirm the behavior and circle back

4 Likes

changes deployed, thanks for reporting this!

3 Likes

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