Unable to access avatar page

King_GamingRobloxYT · May 5, 2024, 6:53pm

I have been unable to access the avatar page.

This has been happening for over a day now.

I waited until today tomake a post because I didn’t know if it was just a me issue, or a roblox issue.
Image from today:

Image from yesterday:

Picture hours later:

I don’t know if my extensions could’ve caused it, I have RoPro, roblox+ and better roblox.

If this is a roblox issue, I hope it gets addressed, but if this is an issue with just me, please tell me how I can fix it!

Keep in mind my avatar has been stuck like this for a solid day

UPDATE: The only way so far for me to change my avatar at all to any costumes or items I own, is to go to games like Catalog Outfit Creator or Catalog Avatar Creator. I feel like I should be able to access the avatar page. If this is a bug please tell me how to fix it!

Any help is appreciated

Errors I get are…

The error above happens when I try to wear ANY costume I’ve created.

I am also unable to wear any of my purchased costumes. THey just simply do not load.

King_GamingRobloxYT · June 19, 2024, 11:42pm

Update. THis issue stopped, now it’s happening again. I created an alt, and am able to access it just fine, it’sjust my main that can’t.

EXPLOSION_KlNG · June 19, 2024, 11:59pm

Have you tried clearing your cookies or doing this in a incognito window? What device is this occurring on? Solution for now like you said is to use catalog avatar creator to create your avatar for now.

King_GamingRobloxYT · June 20, 2024, 12:15am

Yes, it’s on PC. I have cleared cookies.

EXPLOSION_KlNG · June 20, 2024, 12:44am

What browser are you using? try Google Chrome if not already using it.

King_GamingRobloxYT · June 20, 2024, 8:17pm

I am using google chrome right now.

EXPLOSION_KlNG · June 20, 2024, 8:22pm

I noticed you have a lot of extensions equipped I wonder if that is causing the avatar editor not to load in.

King_GamingRobloxYT · June 20, 2024, 8:25pm

I tried disabling a few of them but it still won’t load. I just don’t get why it doesn’t work on my main but it works on my alt.

EXPLOSION_KlNG · June 20, 2024, 11:02pm

Try logging into your main account in an incognito window on google chrome. If it works there that means its either the extensions are breaking it or cookies. [Make sure block 3rd part cookies on the incognito window is turned on.

King_GamingRobloxYT · June 20, 2024, 11:44pm

You might be right about cookies. I’ll try clearing the cookies again.

EXPLOSION_KlNG · June 20, 2024, 11:51pm

Alright also you might need to clear your internal cookies on your pc.

kazookei · January 1, 2025, 1:55am

Having this same issue for months. Avatar customization only works in the terrible Roblox App. Anyone have a fix?

link2night · January 8, 2025, 9:30am

Hey Kazooke!

I just managed to reproduce this issue a few minutes ago. It appears to be related to the RoPro extension. Based on the OP’s screenshots, disabling the extension quickly resolved the problem. I’m not entirely sure if this is due to an API limitation caused by the extension or a coding error.

Hope this helps!