Unable to access Roblox's playfab portal

[Noble_Draconian]

Reproduction Steps

1) Attempt to access Roblox’s playfab portal for your experiences enrolled in Roblox’s playfab program. Observe that there was an “error fetching the data”.

Expected Behavior

It is expected that we would be able to access the playfab portal for our experiences to run queries & view error logs.

Actual Behavior

The playfab portal returns an error stating that it could not fetch any data

Workaround

None

Issue Area: Roblox Website
Page URL: Log In · PlayFab
Impact: High
Frequency: Constantly
Date First Experienced: 2022-10-30 00:10:00 (-04:00)

[friedrich1717]

Hi @Noble_Draconian
Sorry about that. Do you mind giving us your experience’s information so we can see if we could recreate your account so you can have all the data start to populate to Playfab again? Thanks!

[Noble_Draconian]

Hi @friedrich1717! MisterGreenTurtle already DMed me asking for info & some questions from your team, but I can provide the universe IDs here as well

Universe IDs:
2799591695 (Production game)
2022463223 (Test environment where QA tests are held)

[friedrich1717]

Hi @Noble_Draconian
I think now you should be able to view your experiences in Playfab. If you still have trouble, let us know.

[Noble_Draconian]

Hi, I have access now! Thank you

[Blafert]

I am unable to access my page as well. I am also unable to post in this forum, so I’m tagging you here @friedrich1717.

I’m seeing the following image, for over the past week or so now.

I have not deleted anything
The experience this is happening for has the following ID: 23380021

[Blafert]

My issue is now resolved. Thank you whoever fixed it