I am facing an issue while trying to change the group name for a very old group that I have owned for more than 10 years, and of which group ownership has not changed. When attempting to change the group’s name, I receive a warning stating, “Group ownership was changed too recently.” However, I have been the sole owner of this group for a decade, and I believe this might be a bug that’s preventing me from updating the group name.
Upon trying to change the group name, the “Group ownership was changed too recently” warning comes up, which prevents the group name from being changed
My expectation is that I should be able to change the group name without any issues, considering I have owned this group for such an extended period.
So I’ve found another insight about this Group Name Change bug. I attempted to use the web API
(Swagger UI) to change my group’s name, and it gave me a different error message than the group page gives.
I believe the bug is because the group was made before the group Audit Log feature was added. It seems possible that when getting the time that the group ownership was last changed, there are no results, so there is no way to compare and then it just returns the same user facing message with the 403 error.
If this is the case, then in theory the bug should be easy to fix where if the group was created before audits, assume ownership was the creation date of the group.
Hi @Telosmos - thank you for the detailed report and analysis, we are working on a fix for this right now!
I would suggest that in the meantime you create a Support ticket for your particular group in question to allow the name change you want to go through, as this would be the fastest route for your issue to be resolved.
Once we have the proper fix on production I will update here.
Thank you! This bug has been affecting me for awhile so I’m glad to see a fix coming. I have also filed a Roblox Support ticket to change the name of my group.
Any updates on this bug fix? Customer Support refused to allow my group name change to go through (Support Ticket 65512745) so I’m really at a standstill with getting my group name changed, despite meeting all the requirements…
Appreciate the link to my post! I submitted a ticket and received no help from the potential automated message that told me to follow the instructions in terms of how to change the group name. I am glad that you went out of your way with this in depth post - hope this gets resolved soon as my group is still facing the same issue.
I was wondering if there were any updates on this bug fix? I’ve been back and forth with support (#67604074) for over a month now regarding this, and have been getting the same run-around of “We will update you when we find out more about your issue”. My group is also over a decade old, and I have owned the group for over 5 years now. Thank you to OP for doing a deep-dive into the issue, as I now have a better idea of what probably caused it! Hopefully there will be an update soon.
@fulljonathan@parakeet45 Have either of you tried transferring your group to an alt and back? Group Name Changes require 90 days of waiting after a group transfer, but doing this might be a workaround to this bug. It might also not be though, I haven’t tried it.
Can either of you let me know if you’ve tried it and if it has worked? It’s been about 90 days since I encountered this bug. I really didn’t expect the bug fix to take this long, and it just occurred to me that maybe I could’ve done that in the first place, and that my group name for my studio would have been changed by now…
I was banking on the fix happening so I wouldn’t have to waste 6 months trying to transfer ownership between accounts, although I did think about this solution since it’d then show ownership changes on the audit. I’m glad that this aims to be solved within the next few days though!
I just tried again and the fix has now worked for my group. My group’s name is now changed. Thank you to you and your team so much for fixing this bug!!
I did not want to open a new topic about this one as it’s too similar to my own issue.
I’m having this same error, but I did actually change ownership of the group with someone who bought the group and then transferred the ownership to my alt account (@TNS_diegoss), but it never showed up in the logs:
edit 2; I’ve sent multiple support tickets to roblox about this issue and kept getting the response to look at the requirements to change the group name and had 0 actual help given.
I’m also experiencing an issue on my group, Recently, My group got content deleted for a warning, Roblox Appeal says I can change it, However I forgot I transfer my group from my alt to my account. May I ask how long is the cooldown or the duration before i can change it again.
