Unable to download export of the incoming payments

Bug Reports Creator Hub (create.roblox.com) Bugs
#1

Issue

Unable to export the incoming payments through the Creator Hub, ending with a 500 server error.

Visual Aids:

Recording of the issue:


API responding code 500 (server error) from the network tab:
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Browser Information:

Mozilla Firefox Version 132.0.2 (64-bit)

Expected behavior

The incoming payments should start to download on click of the download button.

Page URL: https://create.roblox.com/dashboard/transactions?paymentType=IncomingPayments

#2

Hi @CryBlania, are you able to successfully download the report by using a smaller date range, further limiting the number of payments included?

#3

Hi! No, I’m not able to, same issue.

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