Unable to download export of the incoming payments

[CryBlania (Blanka)]

Issue

Unable to export the incoming payments through the Creator Hub, ending with a 500 server error.

Visual Aids:

Recording of the issue:

API responding code 500 (server error) from the network tab:

Browser Information:

Mozilla Firefox Version 132.0.2 (64-bit)

Expected behavior

The incoming payments should start to download on click of the download button.

Page URL: https://create.roblox.com/dashboard/transactions?paymentType=IncomingPayments

[UnlimitedAvocados]

Hi @CryBlania, are you able to successfully download the report by using a smaller date range, further limiting the number of payments included?

[CryBlania (Blanka)]

Hi! No, I’m not able to, same issue.

[UnlimitedAvocados]

Thank you for the update. We’re further investigating this issue.

[StickOmega1 (StickOmega)]

Hi @CryBlania,

We just deployed a fix a couple hours ago. The issue should be resolved now.

Can you confirm that you’re able to download the report now? Thanks!

[CryBlania (Blanka)]

Hi, everything seems to work now, thanks!