I’ve created a ticket and asked them to rename the bad group to something else so I could create a new one.
I’ve explained what caused this (per the information you provided) and linked them to this post and your message specifically.
Unfortunately, I’ve only got another typical Roblox Support answer (sorry not sorry), this time from Technical support, complicating things more than necessary…
I know there’s very little you can do about this but I can confidently say, it’s not just me-- but the entire Dev Community (hell, the entire Roblox community) getting fed up with this.
It’s like either the CS Team can’t read proper English, or likes to complicate and drag things along more than they should be.
For example;
This was the original response after opening up my ticket explaining about the issue (linking them to this thread aswell). Now understandably, there might be some confusion / default steps for the user to try out as I’m sure there are enough people that make tickets for invalid / unclear / N.A.B reasons.
My problem lies with mainly Response 2, where after clearing it up ONCE AGAIN, it literally isn’t hard to understand what’s going on, or rather, isn’t hard to understand that my issue wasn’t the things they were providing answers for. There’s no way you can look at this ticket conversation and make case that it doesn’t look like it’s just default CS tags. Default pre-written messages for common problems / solutions
Ticket Response 1
Hello Mike,
Thank you for contacting Roblox Customer Support.
Please read the following information regarding group ownership:
- When you first create a group, you are the group owner.
- If you willingly give away ownership to another member, we will not be able to award ownership back to your account.
- If the group leader leaves the group without selecting the new owner, any group member can claim ownership.
- If the original group owner was compromised when they lost ownership, sometimes the group can be restored to them. These are reviewed on a case-by-case basis and there’s no guarantee that we can restore the group. Also, we can’t award group ownership to a different player if there is already a group owner.
To read more about groups, please check out our Group help articles.
Sincerely,
REDACTED FOR PRIVACY
Customer Support
Roblox Support
Followup
Hello REDACTED FOR PRIVACY,
Looking at your response, you must have misunderstood my question.
When I created a group, and spent 100 Robux on it, I never had ownership in the first place. It never assigned the group to my account. And thus, closed the group.
I found out this is a website bug as other players are experiencing it aswell.
Hence my question if you could do the following;
- Forward this bug to the engineers that work on the website team
- Return ownership of said group to my account; DesiredLion or if not possible, rename it so I can create a new one.
Said bugged group: |DA| Opleidingscenter Initiële Opleidingen - Roblox
Thanks in advance!
Sincerely,
Mike
Ticket Response 2
Hello Mike,
Thank you for contacting Roblox Customer Support.
Please try the steps listed in the General Roblox Website Issues Help article starting with the “Clear your Temporary Internet Files and Cookies” section.
If your issue continues to persist, please don’t hesitate to let us know by replying to this message.
Sincerely,
REDACTED FOR PRIVACY
Customer Support
Roblox Support
Followup
Hi REDACTED FOR PRIVACY,
Once again; This is not my issue.
I’ve created a Bug Report on the DevForum, and apparently, it was a bug after all!
Roblox Admin gameon (@Im_gameon) recently reported that the underlying issue with this bug has been resolved. However, we were to ask the Representative to rename the bad groups to something else, so we can create new groups with this name.
We were to refer you to this post, for confirmation.
Once again, here’s the information you could possibly need.
Bad group, I’m requesting you to rename: |DA| Opleidingscenter Initiële Opleidingen - Roblox
My profile: DesiredLion - Roblox
Thanks in advance!
Sincerely,
Mike
@lm_gameon I really don’t know what else I can do to make it clear for CS that all I need from them is to just change the group name…
See, the issue with this is, it isn’t the first time me, and a number of other developers I’ve worked with in the past year have had this issue.
I reached out to a couple of developers I (used to) work with and asked if they recently (<3 months) had contacted Support. Out of the ones that did, they told me they recently had such similar experience.
It would be much appreciated if you could forward this problem to the CS department, and ask them to rename this group to something else, as I’m not expecting it to be resolved through CS.
Once again, sorry for this rant, as I’m aware you can’t do much about it, but we’re all kinda getting fed up with it.