I am writing this on behalf of VeD_DeV, as he is still waiting for access to the bug-report forum.
He recently created a new Roblox group called Ved’s UGC, but encountered two major issues:
- Unable to create roles: There are no options to create new roles within the group.
- Unable to join the group: When anyone tries to join, an error is displayed. You can test this yourself by trying to join the group; it will display the error: “Unable to join community.” This has been tested across multiple accounts and devices, so it’s not a hardware issue. It appears to be a problem on Roblox’s side.
He contacted Roblox support about this, but their response was:
“We would like to inform you that the group purchase fees failed while creating the group. Please try creating another group.”
This explanation doesn’t resolve the issue because the group is currently unusable. No one can join it, and no roles can be created. I can’t simply create another group because I want to keep the current group’s name, and Roblox doesn’t allow duplicate group names.
He is using a Windows 10 PC and the Opera browser, but we have tried on different devices and browsers, so it’s not a hardware issue.
I would appreciate any assistance in resolving this problem.
Group link: Ved's UGC - Roblox
Thank you,
Written by VeD_DeV, the owner of Ved’s UGC