Unable to join/work-in a Team Create Session I was just working on

We have a Team Collab Experience that my entire team has been working on for months. I tried to log in mid-day today and open our main, Public-facing Place, and I am getting the following error message and cannot open the Place up to make edits. Please help!!!

Everyone else says they are fine, which makes this even weirder, especially since I have Admin rights—pasting the text and an image of the error below. Thank you!

We could not join the Team Create session for place [12578829978].
If you continue to encounter this error, please report it on the Developer Forum.
Incident ID: 2226965156434227529
Place ID: 12578829978
Place name: Yas Island Tycoon

Screenshot 2023-05-02 124536

As for my active Beta features in Studio, they are ALL on except two:

  • Scripts are Non-Strict by Default
  • Upgraded Shorelines

For PC Specs:
Item Value
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name X15
System Manufacturer Alienware
System Model Alienware x15 R1
System Type x64-based PC
System SKU 0A8D
Processor 11th Gen Intel(R) Core™ i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Alienware 1.18.0, 3/10/2023
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product Alienware x15 R1
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “10.0.22621.1413”
User Name X15\brand
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 768 MB
Total Virtual Memory 29.7 GB
Available Virtual Memory 8.09 GB
Page File Space 14.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured
Virtualization-based security Services Running
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

11 Likes

Thanks for the report. We’ve filed a ticket to our internal database and we’ll keep you updated on progress!

4 Likes

Hey @megametamelt ,
sorry to hear that. Are you still dealing with this? And does logging in from a different computer help? Or sharing with a different account? Just trying to figure out root case of why your account specifically is having problems

2 Likes

I am still having issues with this – it has been going on for about a month or so now seems to be only with team create games and if it starts it can take a lot of tries to get the game to open for edit. trying from the site and also directly from studio results the same. to me its kind of like it thinks the account is already editing the game

This happens on multiple place not just this one. My Internet connection is good and I can go and edit not team create places fine

also it seems its about 20 mins it will do this for at least then finally let you edit again

e356b129208f300970f2ee23038a5df3

5 Likes

I have the same exact issue at the moment i can’t open my team create place.
Progress

3 Likes

Sorry for the late response. This issue has been intermittent for my team. Even when launching the Place near the same time, one person may get this while someone else did not.

The problem has always resolved itself over time, and I have not seen this issue for some time now.

1 Like

image
The error is still there

I am having issues with my game that when I last checked, had over 900 thousand parts…

If its 900 thousand parts it probably crashed you :grimacing: