Unable to load localization table

[misternicekai]

When clicking localization at creator hub, I get the following error: (Unable to load localization table.)

After clicking on the translate button, and clicking on the “strings” tab, none of the strings are showing up. An error icon is active. When hovering over it, it says “an error has occurred while loading the full table. Please try refreshing the page.” Can confirm that refreshing doesn’t fix it.

As a result of this, I can’t add new strings to the table too.

Happening to both of my active games so not a game specific issue

Page URL: https://create.roblox.com/dashboard/creations/experiences/2289621199/localization/translation?activeTab=strings

[nosgnal]

+1. This is happening to me as well

[btbchip]

Hi,

Thanks for the bug report. A few things that would help us investigate this issue further:

1. What’s your user’s relationship to the game? Are you the sole owner, or part of a group that owns the game (if so can you provide the group id), or only have the translator role?
2. Can you confirm what type of HTTP error you’re getting? You can do this by opening up the network tab in your browser’s devtools, reloading the page that produces the error, and looking for the entry similar to https://localizationtables.roblox.com/v1/localization-table/tables/{localizationTableId}/entries?cursor=&gameId={gameid}
3. Can you grant me the translator role for your game? You can add btbchip by username here:
   Creator Dashboard
   
   

One thing you could try is whether adding yourself as a translator fixes the issue, it’s possible there’s some permissions mixup here.

[misternicekai]

hi @btbchip thanks for getting back to me.

1. I’m the owner of the group that owns the game. The group id is 9109016
2. I’m seeing this error in the browser dev tools
   
3. just added you as a translator!
4. you are right, adding myself as a translator did fix the issue!