Unable to open roblox studio after random disconnect during play testing

Reproduction Steps
I was play testing in studio when suddenly the output spammed with errors about HTTP timeouts and failing to load assets. Upon pressing “stop” for play testing, roblox studio froze and stopped responding for a good while before I had to close the program. Upon trying to reopen Roblox Studio, nothing happened and the application did not open. I restarted my computer, still the same result.

Studio then began to try and open itself several times, but each time came with the following error message:
"Web request to load GUAC policies failed. The backend UniversalAppConfiguration service may be down."

System information:
CPU: AMD Ryzen 9 5900X 12-Core Processor
Memory: 32 GB
Disk: Samsung SSD 970 EVO Plus 2TB
GPU: NVIDIA GeForce RTX 3070 Ti

Expected Behavior
Studio should be able to open when run.

Actual Behavior
Studio is unable to open.

errorMessage

Issue Area: Studio
Issue Type: Connectivity
Impact: High
Frequency: Very Rarely
Date First Experienced: 2022-01-07 00:01:00 (-05:00)
Date Last Experienced: 2022-01-07 00:01:00 (-05:00)
A private message is associated with this bug report

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I think I also may be having this issue. Random errors that quickly vanish after trying to open my game, and nothing will load correctly. My output looks like this:


and some of my map is quite literally textureless.
image
Studio also sometimes won’t open, just error quickly and close. I just started experiencing this issue.
image

2 Likes

Just following up.
Sorry for the late reply @Vmena! Can you confirm if this issue is still occurring or not?
We assume this issue was related to a service disruption that happened on Jan 7.

This issue is no longer occurring as far as I’m aware.

1 Like