Every time I try to purchase a gift card, it takes my money, and then sends me an email saying “Unable to Process Your Digital Gift Card Order”
When trying to purchase premium directly, it errors no matter what card I try.
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You should contract Roblox Support to discuss the possibly of refunding it. For now, avoid purchasing for now, as you might not get anything out of it in the long run.
Contact Roblox Support, if they are actually stealing the money than thats a big problem. If I were you, I would try redeeming gift cards on a diferent device…
Hey, thank you for reporting this. I was trying to purchase Premium but it kept bringing that error up.
I was using PayPal - are you using this too?
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Probably something to do with the servers bugging out on Roblox’s End, cause it doesn’t happen to me now, just tried purchasing robux and worked fine so maybe Roblox Servers were being oofy
Where are you purchasing this from? If amazon - roblox does not support premiuim purchase with amazon
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Yes, I tried using both PayPal and credit card. The website error I get when using a credit card is
Unfortunately we are unable to process your payment. Please confirm the billing information entered matches the card provided and try again. If this fails, please try another card or different payment method.
When trying to use PayPal,
An error has occured.
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extensive use of purchases most likely
It happened to me on my first try yesterday and is still happening today
Keep getting this whenever I try to purchase premium.
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@AlreadyPro Hi there! Sorry about this & we’re looking into it - can you tell me which account you are using to purchase gift cards & Premium to run into this issue?
It might be your card? Just putting ideas out there. Have you checked with you bank?
Thanks for the reply. I was trying to purchase the gift card on “AlreadyPro”. I sent you a DM with some more information.
Only possible solution is contacting Roblox for a refund.
that happens to me I think you need to wait for premium to expire then re-buy premium.
yeah same, I bought 2 gift cards from the official website but it says that both times and I have waited for a month and the support team isnt helping at all, it’s just a scam at this point.
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