Unable to reset experience information translations

Reproduction Steps

This issue occurs when I try to change a translation of the name of my experience, Epic Minigames, to the original name or to empty. When I tried to replicate this issue on another experience, there were no issues with the name “Epic Minigames” passing moderation or for an empty string passing moderation, so it seems to only affect this one experience of mine.

The experience: Epic Minigames - Roblox

Expected Behavior

I expect the original name of the experience that has already passed moderation in English to pass moderation as a translation for another language, and even if not, I expect an empty translation to pass moderation.

Actual Behavior

Neither the original name of the experience or an empty string are able to pass moderation.



Issue Area: Roblox Website
Page URL: https://create.roblox.com/creations/experiences/110181652/localization/translation?activeTab=info
Impact: High
Frequency: Constantly
Date First Experienced: 2022-09-13 22:00:00 (+01:00)

2 Likes

Hi there, thanks for your report! To help us debug this issue, can you take a screenshot of your network tab - specifically, the gameinternationalization’s name/description PATCH endpoint?

The URL should be something along the lines of https://gameinternationalization.roblox.com/v1/name-description/games/{universeId}, and the response should be something along the lines of
{"successOperations":[],"failedOperations":[{"languageCode":"de","errorCode":20}]}

Thanks!

The same issue occurs for my translators and for multiple languages, so I’ve given you translation access to my experience if you’d like to test it yourself: https://create.roblox.com/creations/experiences/110181652/localization/translation?activeLocaleCode=de_de

1 Like

Hey there, unfortunately when you update your name, we pass both the name and description through the text filter. In this case, it looks like ‘Twitter’ in your description is flagging the text filter. If you remove it from the descriptions, you should be able to update everything.

We are definitely looking into splitting this up and/or giving more information on what is filtered to creators.

Best,
Caelestene.

1 Like

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