Unable to See Play Button (even though your platform's supported)

Bug Reports Website Bugs
#1

Some players are claiming they don’t have permission to enter the place (can’t see the play button), even though their platform is supported. Messages of so:

(I actually have 3 more messages but those messages dont claim that they are on a supported platform, they just say they can’t enter the game. I think it’s the same problem though.)

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Happening at: ars_Zombiecon - Roblox
(EDIT: Only supports laptop/desktop)

Has this been fixed? I know this is 2 weeks old, I’ve stopped receiving messages of the bug but idk if it’s been fixed. Looking for reassurance and/or just to report this bug.

#2

try asking andytheshark to test the game with that laptop (and ask if his laptop has a touchscreen too), he was online today

#3

Wow must have stopped today then @mael, it seems that 3 days ago he was still having the problem, told me “Thank you” when I told him I’d be reporting this in.

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#4

Still happening. ‘Lovethyenemy’ (one who reported this 2 weeks ago) is still having issues even though they’re on a supported platform (laptop)

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#5

Ask if that person’s device has a touchscreen. I did show the issue to the head of the web team at RDC East.

#6

My 2-in-1 laptop (touch screen) was able to play :open_mouth: Now it’s a sometimes will/sometimes won’t work basis.