Unable to update description of game after countless times of saving

Reproduction Steps

I believe this is an intermittent issue.

  1. Select a game you’d like to Configure by clicking on the ellipsis.
  2. Update description/title different from the current game info.
  3. Click on Save.

Browser Information:

  • User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/106.0.0.0 Safari/537.36
  • Platform Type: PC
  • Device Type: Computer

Expected Behavior

After saving the places’ Basic Settings (Title/Description). I’d expect the current description & title to show up updated on the about tab for the game.

Actual Behavior

The title stays the same even after saving changes however the URL link includes the changes made to the Title. The description stays the same as well but seems to have saved the changes I made to the description but has not been applied to games’ about info.

Workaround

Not much of a workaround but constantly saving usually results in the title updating but not the description. Otherwise It usually fixes itself after a few hours or so.

Issue Area: Roblox Website
Page URL: 💥 Flag Wars! - Roblox
Impact: Moderate
Frequency: Sometimes
Date First Experienced: 2022-10-14 16:10:00 (-07:00)

4 Likes

We’re also experiencing this issue with our game Kaiju Universe, I believe it’s a cache related issue because it eventually does update, but takes a long time.

Thanks for the report! We’ll investigate.

2 Likes

We’re also experiencing this issue on Jailbreak and it’s related to Description Translations. Once you update your description, you’ll see a button towards the bottom to translate it. If you click that button, you’ll see your new description. Not clicking the button will show you an old description for a very long time.

3 Likes

I’m sorry that you are facing an issue with updating the description of the game! We are still in the midst of investigating the cause of this issue. Can I check in to see if this issue is still happening now? Thank you.

1 Like

Yes it still seems to be happening for me and thank you guys for investigating!

3 Likes

Thank you for giving the update, that really helps us with the investigation to know that it’s still an ongoing issue. We will keep you posted once we think we resolved the issue!

The “Switch to Original language” on the game page appears to go away after ~10 minutes to an hour, sometimes longer. And when it’s gone, it finally updated your page.

I was about to report it as in bug report as well, but now noticed it’s been posted in another kind of bug report. I will still share the details and tests I did and a video showcasing. But glad it’s already known and in investigation. I hope these details below will also help a bit more.

A button gets added after updating your title or description, saying “Switch to Original”. Once you click on it, you will see the updated version. But if you don’t click on it, you will keep seeing the non updated one. While I updated the title and description through “Configure this place” what should take the Source Language of the game, what’s “English”.

Due to this I ain’t able to update the title and description because it keeps thinking English isn’t the original language when it is. And everyone will continue seeing the old title and description, unless they manually click on “Switch to Original” or after a while it automaticlly updates.

I also tested if the account language was the issue of the account that’s changing the title or description. But mine is on English as well. So that’s not the problem.

Here’s a video of what happens:

Can confirm this was fixed! Thanks again for the report.

2 Likes