For the past 3 days now, I’ve been unable to update game pass and developer product icons because of whatever reason. Every time I try and update these icons, i get the same error message: “Image upload failed with an unknown error. If this continues please reach out on the Developer Forum.” and “Pass update failed. Please inspect the logs or network tab or post on the DevForum is this problem persists.” Here is a couple of screenshots to show what’s going on:
This shows the full screenshot of the game pass also not allowing me to update it, as well as shows the original placeholder image on the upper left corner where it says, “Back to Associated Items” and “Basic Settings”.
This has been going on for a few days now, as previously mentioned and I hope it gets fixed soon.
Please attach console logs (Ctrl + Shift + I on most browsers) of any red text you see after clicking “Save Changes” to help engineers diagnose the issue. A screenshot will do.
My game is currently having this issue. We are trying to update the gamepasses in my game: Police Department Roleplay - Roblox - but its failing to update the gamepass. We tried uploading the new gamepass on a different place, and it worked. My developer also tried uploading it, but it gave them the same issue.
I have found a temporary fix. I uploaded a blank dark image (ref. below), and then I uploaded my new gamepass, which worked. Whats weird is that one upload fixed the rest of the gamepasses so I didn’t have to individually upload the blank dark image to make the other gamepasses work.
