Unable to upload Mp3 audio to site

[LuaBearyGood]

Page URL: Create - Roblox
Impact: High
Frequency: Constantly
Date First Experienced: 2021-04-09 20:04:00 (+01:00)
Date Last Experienced: 2021-04-09 20:04:00 (+01:00)

Reproduction Steps:
Trying to upload the following file on the roblox website + Tried in studio and returns the following error:

Audio:

I am personally using safari, however other browsers have been tried by other people and yielding same result.

Expected Behavior:
I expect the audio to upload.

Actual Behavior:
The audio does not load and I get the following error

Website:

Studio:

[DutchGalaxy (Dutchy)]

I followed your steps (Google Chrome, Roblox website) and I don’t get the error message.

[LuaBearyGood]

You get the error message after pressing purchase.

[cpguy5089]

I haven’t had this exact bug before, however I do notice that uploading mp3 files (as opposed to ogg files) has spotty support. I’ve found I always get refunds for them not being able to be played in VLC (for some unknown reason, despite being exported straight from audacity to mp3) - Only one mp3 out of about 8 or so has actually worked for me.

I’d advise converting your files to ogg before uploading (or just exporting straight to ogg) as I haven’t had any issues in the past with that (and if I remember correctly that’s the format fmod uses, or at least has the best support for) at least until Roblox improves their audio handling

[goofylamb83 (awsomeaw)]

@LuaBearyGood

Audio:

Came to see what this bug was about, left with a banger.

[DutchGalaxy (Dutchy)]

Pressed the purchase button and I do get the same error unfortunately.

[OuterspaceNemo (Nemooo)]

Thanks for reporting! The issue is being investigated and we’ll follow up when we have an update for you.

[AlmightyYumzy (YumGFX)]

Yes, that is quite strange unless it got moderated in the title you chose but ROBLOX should 100% fix this if it is a bug on the ROBLOX Website including the catalog prices bug.

[iShouldG0]

I have never uploaded audio to roblox, but maybe you could try using a .wav file?

[DutchGalaxy (Dutchy)]

@OuterspaceNemo

Thanks for reporting! The issue is being investigated and we’ll follow up when we have an update for you.

Roblox Developer Relations replied on this situation already.

[spotco]

Still experiencing this issue on 4/23/2021.
Tried uploading all of these files:

And all (regardless of length or mp3/ogg) are not working. Any update on this? This is blocking development.

[spotco]

RE: this file (ogg set to a lower bitrate, 22050, so under 4 MB) did upload properly.
It looks like this issue is only with audios above a certain size limit (4MB could be it).

[Logimite (84pontiacdream)]

Try reducing/increase the bitrate, maybe your mp3 is not the compatible codec?

[Articstxrdam (Nick)]

I’m experiencing this issue as well, file size is 7.8MB & .ogg - tried .mp3 to no avail.

[KernelDeveloper (Rokas)]

Same, I tried uploading .ogg and .mp3 in both Studio and website (firefox and chrome), nothing worked so far.

Edit: opened an incognito firefox window, it worked.

[Aerodymier]

Does this file contain some sort of metadata for “album name” etc? You can see it with right clicking it on file explorer → Properties → Details. I’ve had this issue before, solved it with copying to premiere pro and exporting from there. You can try from Audacity if you don’t have premiere pro installed.

[OuterspaceNemo (Nemooo)]

This issue should now be resolved!