Unable to upload UGC due to a Thumbnail Camera bug

Help and Feedback Platform Usage Support
, , ,
#1

Hi, I was trying to upload a UGC item to Waist category. I’ve added the thumbnail via Thumbnail Camera and in the screenshot as well, it can be seen that the model is well within the bounds and at the center.

However, I am getting this bug saying “You need to reposition the asset at the center of camera view and try again.”

Zooming out fixes it but makes the thumbnail too small. Please let me know a fix for this bug.

Untitled-2
Untitled-21086×800 67.8 KB

2 Likes
#2

I’ve had this problem many times, it’s very annoying and I’d like to know how to fix it too. This problem appeared for me mainly with small front accessories (such as a lapel pin) and small face accessories (such as a hair clip).

#3

Exactly, I think that it’s an issue with small accessories.