Unable to zoom in or out

On a game that I develop for, users are unable to zoom in or out, you may randomly be able to zoom in/out at some times, but not others.

No errors are appearing in both client & server logs, and this is occuring across all users playing the game. No updates have been published around the time this was first reported to us.

This is occuring on the latest update of Roblox, Windows 10 with Microsoft Edge Dev. Other users have confirmed that this is occuring on other games such as jailbreak.

The issue is occurring in this game: [KEBAB SHOP] Central London, United Kingdom - Roblox and affects all players, you are able to zoom in and out when you first join, but about 30secs-minute later it breaks

Zooming will work consistently when scrolling in a scrolling frame, but not at any other times.

Hardware Specs on PCs this has been tested with:
i7 2600k
GT1030
6gb DDR3 Ram
Zelotes T80 (Mouse)

Ryzen 5 1600
GTX1050
8gb DDR4 Ram
Unsure of mouse brand.

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