Untracked Memory Grows, Causes Crash by 10 minutes

Device Specs
Device name LAPTOP-2ILE1ETN
Processor 12th Gen Intel(R) Core™ i7-12700H 2.30 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID A80E6AC6-9F83-4228-813B-48F8DADA29FE
Product ID 00342-21072-01745-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
Edition Windows 11 Home
Version 22H2
Installed on ‎8/‎24/‎2023
OS build 22621.2134
Serial number YX06YKRW
Experience Windows Feature Experience Pack 1000.22659.1000.0

Also, my display specs as I believe this is involved:

Frequency = HIGH, Usually crashes after 10 minutes of playing

Effect = High, makes it hard to play games

Reproduction (New): After playing around for a while I found that my usage of HDR on my device seemed to cause this memory growth, see device specs for more information about my display and the HDR specifics.

Notes: Both games I played today had large maps. On one game, my client always crashed, on the other it almost crashed but then the untracked memory went back down after touching 11 GB.

Screenshots:

Log/dump files were attached to the internal ticket by a Roblox Staff (@Focia19), due to the sensitive information they may contain, will not be shared publicly!

Please tell me if you need anything else.

3 Likes

We’ve filed a ticket to our internal database, and we’ll follow up when we have an update!

Thanks for the report!

1 Like

Hi @jan12000p ,
Is this issue 100% reproducible in your place?
I don’t think Roblox supports HDR and will behave differently when connecting to an HDR monitor.
Could you check whether this issue can be reproduced with a non-HDR monitor.

fishrotR

i know that i’m not this post owner but i did the test and enabled the HDR and it get over 5gb pretty fast , but when i turned it off it has stay in around 1.5/2gb, but about the crash it happens in allot of places for almost no reason and it has started for me after the latest roblox update.

Sorry for the late reply,

I tested in a game of mine called Rocket Launch that doesn’t have a very big map or many moving/destroying parts, and the memory was reasonably stable. This appears to only affect me heavily in games with large maps, a lot of moving parts, and a lot of parts are made and destroyed quickly.

Also, I am able to play ROBLOX by setting my display to SDR as that doesn’t affect the memory, regardless of map size, part changes.

1 Like

Hey gang - a few people tried to repro this, and we couldn’t, gonna close out the thread. Assuming everything is ok.