My unused ad credits are not getting refunded.
As you can see, I ran them for 20 and it only spent around half, but it says completed instead of processing which means a refund should have already been issued.
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Thank you for the report. We have assigned to our team for further review.
Hi, thanks for your report. Please take a look again, you might have had a date filter which impacts the numbers you see. We can see that the campaigns were completely delivered, so you should be good to go!
Take another look at this. I checked my payment activity tab and realized that I haven’t received a single refund since January 2025. My monthly campaigns almost always end short of the budget, yet I have never been refunded for them. I only use the Classic Ads system with lifetime budgets.
I am currently missing 72.63 ad credits across 5 campaigns.
I’m not sure how to proceed. Will support be able to fix these?
Effected Campaigns:
Campaign ID: ee0b8dde-32aa-48fb-a8a9-2d3a4361f567
Campaign ID: 8610af26-567a-45f6-89cb-874e8288cd9d
Campaign ID: a208fee1-9ea9-4aea-a684-c1217302df4c
Campaign ID: 69d2f45d-f184-42a8-bd3d-4c9599f0385b
Campaign ID: bf6602c1-edb5-4835-9d77-b4fef6ac5039
@starhiker13 @tnavarts Pinging you to hopefully get more eyes on this.
Hey, ads manager seems to still have issues with spending/refunding credits. For me it seems to be a local time issue especially with starting the ads an hour late (I’ll set an ad for 5:00 PM local time but it won’t start spending until 6:00 PM)
Can you give me some I’m poor and have an indie game