As a Roblox developer, it is a pain in the ass to deal with moderators disagreeing with my experience questionnaire; they invalidate the questionnaire and lock my game to 13+, make me do it all over again, and the notice that this has happened is effectively silent.
If moderators look at my game and determine that the questionnaire is inaccurate for some reason, and they highlight what is wrong with the questionnaire, and the result is a narrowing of the amount of players that are allowed to play my game, then update the questionnaire for me instead of invalidating it and locking my game to 13+ only.
The current process is ridiculous, destructive, and heavyhanded.
In this case, the moderator’s change simply results in an age rating of 9+, which is fine, and miles better than 13+.
Moderators already know exactly what is inaccurate. There is no reason why they shouldn’t be able to update the answer to the questionnaire and save me from losing players until I notice this tiny little message in my massively inflated inbox. I would not have noticed this message, I got lucky.
Roblox needs to stop randomly hamstringing developers over minor issues, and sort out the inbox system. Moderation notes going into the same place as user spam, GDPR requests, and other garbage is unacceptable.
I personally also think that they should change the way that you get contacted by Roblox. I often have before only seen a message sent by Roblox 2-3 days later because I don’t check my Roblox messages often and also like what you said with people inbox being full up with a ton of stuff already. Especially as the messages you currently get sent to your Roblox messages are quite important like with moderation notes and GDPR requests which need to be done as soon as possible but you don’t see it because of either not checking your messages or them being full of spam stuff.
Thanks for flagging this issue with us. I’m sorry your experience has not been ideal thus far. I’m happy to say that we have some changes coming up that I hope can address some of the concerns you’ve raised here.
First, we plan to add email notifications when a moderator finds your experience guidelines are not accurate to provide a higher visibility way to notify you; I hear your concern that it may be hard to view this important notification. Second, we plan to loosen some of our policies around voiding ratings so that in most cases you will have a whole week of notice to re-answer the questionnaire before your ratings are impacted by a moderator’s decision.
Finally, we are also looking at improving the notification system more broadly in the coming months to create a better experience for developers like yourself. If you have any more feedback to share concerning this that haven’t yet been expressed in your post, please do so and I’ll help relay this to the team.
This is helpful for sure, thank you. Separating developer notifications from the user inbox is incredibly overdue.
Still want to know though: why can’t the questionnaire be automatically updated with the accurate information that moderators have clearly manually verified? Invalidating this at all given that more correct information is known does not make any sense.
