URGENT: Can't run my game anymore: MessagingService: Service disconnected

  1. It started today
  2. Only happens in Studio
  3. I already reinstalled Studio
  4. Before anyone tells me it’s a problem with my script, I warn you that the script has been the same FOR YEARS
repeat
	local Success, Errormessage = pcall(function()
		MessagingService:SubscribeAsync('MyMsg', function(Msg)
             ...
		end)
	end)

	if not Success then
		print("MessagingService:SubscribeAsync. Retrying")
		warn(Errormessage)
		wait(1)
	end	
until Success

It is getting an INFINITE LOOP showing the error:
image

Here is the Studio log:
0.589.0.5890596_20230811T184856Z_Studio_C8FF4_last.log (208.0 KB)

2023-08-11T18:49:35.861Z,39.861942,0cfc,6 [DFLog::SignalRConnectionError] SignalR connection failed: bad status code on negotiate response, status code: 500
2023-08-11T18:49:35.861Z,39.861942,0cfc,12 [DFLog::HttpTraceError] HttpResponse(#439 0000016B3B3CC280) time:413.3ms (net:413.2ms callback:0.0ms timeInRetryQueue:0.0ms)status:500 Internal Server Error bodySize:3490 url:{ "https://messagerouter.api.roblox.com/v1/router/signalr/negotiate?clientProtocol=1.4&connectionData=%5B%7B%22Name%22%3A%22MessageRouterHub%22%7D%5D&universeId=1180285076" } ip:128.116.127.3 external:0 numberOfTimesRetried:0
2023-08-11T18:49:35.861Z,39.861942,1280,6 [FLog::Warning] Warning: Erro SubscribeAsync: Subscribe. Tentando novamente
MessagingService: Service disconnected.
2023-08-11T18:49:36.026Z,40.026943,0d04,12 [DFLog::HttpTraceError] HttpResponse(#449 0000016B36EF2380) time:151.6ms (net:151.6ms callback:0.0ms timeInRetryQueue:0.0ms)status:403 Forbidden bodySize:0 url:{ "https://apis.roblox.com/universe-state-content-ingestion-api/v1/universe-state-content-ingestion/universes/1180285076/batch-ingest-lt-lookup-events" } ip:128.116.45.4 external:0 numberOfTimesRetried:0

At this moment, https://status.roblox.com/ is showing
image

6 Likes

Thanks for reporting. We’re looking into it

5 Likes

Apparently this error has been resolved.
Thank you for your speed and attention.

2 Likes

By the way, I’m going to reopen this thread, because even though the error isn’t occurring in an infinite loop, it is still occurring sometimes:
0.589.0.5890596_20230811T204207Z_Studio_3F156_last.log (253.7 KB)
image

2 Likes

The issue should be resolved, please let us know if it arises again or if you are still experiencing problems. Thanks!

7 Likes

I’m still experiencing this (studio only)

3 Likes

Could you provide the logs similar to above?

3 Likes

it’s working now, but i’ll reply with logs if it happens again

3 Likes

Hi! We’re currently dealing with this blocking our own game as well, players are totally unable to join servers due to this:
image
(our pcall wrapper warns for errors and retries infinitely after 1 second)

Here is the affected game: Legends of the Aether: Amnisica - Roblox

2 Likes

Hello! We’ve noticed MessagingService failing on our game Papers, Please.



2 Likes

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