It’s been around 15 hours since the ads initial launch and they have only gained 12 impressions after spending R$20,000.
This bug is seriously disrupting my game and I believe a Roblox Admin needs to get involved.
5 hours later
Update 2
The first day of the ad is almost finished, and I’ve only gotten 12 impressions.
This is a serious issue as I’ve now missed a whole day of advertising opportunity on my new game. This is killing developers who are trying to start out.
Someone notice this and maybe forward to someone who can do something.
If so, they can still help you long after the ad has been finished, two solutions
NUMBER 1
Message a roblox admin on the Dev Forum and tell them the situation.
NUMBER 2
You might have to wait and see if its an Advertisment Bug, i havent used the new Ad System yet (i barely advertise) but thinking about it, roblox is giving you way less than what you paid for.
Thanks for the reply, I’ll see if I can message a Roblox Admin (did not know I could do this, could you send the names of a few admins).
The ad has been running for over 20 hours and I know its not an impression bug because the visits have not increased since the ad started. For spending R$20,000 you will expect at least 100 visits, I’ve gained around 10 from me and testers joining.
The second one experienced this bug. ads that spent 20 credits stopped in only 4 impressions.
Credits returned successfully but it’s just right reward only when my ads impressed “A LITTLE” less than credits.
No one could think that their ads only impressed 4 times for 2 days.
example of different ad spent same credit(first and third one). It actually impressed 120k+ times.
And you can see I experienced this bug 2 times(first and second one)
Roblox should give another reward for wasted time and passed golden term in weekend but they not commenting for it.
I know Roblox support check mine almost after 10 days.
But @Bug-Support not also respond also.
I sent both of them 2 days ago but I cant check what I sent to @Bug-Support . If you know how to check pls tell me
Maybe try messaging 2 or 3 roblox employees directly like @Hooksmith etc (also if you have socials try that aswell)
Other than that roblox is a platform that has many many shortcomings and in some areas, there’s just nobody there to help you. But I’d be persistent, make this topic (or another one) really big and try to grab attention. Also file bug reports by email and the regular way aswell. Keep us updated!
That bug appeared in yesterday again. It’s third
As your advice, I sent about it to 2 staffs personally.
I will attach what I sent cuz it seem not to able to check the message I sent someone.
Actually I cant check what I sent to @Bug-Support … maybe until they respond someday
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----------------- What I sent to staffs -------------------
Ads manager has bug that it only impressed only few times
Actually this bugs appeared 3 times to me also.
All ads few impressed except first one(forth one working for 13 hours already)
Here’s dates of them. Red ones have showed me bug for almost a week it makes my developing so slow and exhausted.
And another one experienced same with me.
You can read detailed progress in there.
Actually credits were returned but it wasted my time and missed golden term in weekend.
And im really not sure that if I make ads again, that bug couldnt happened.
I sent message roblox support 3 days ago but I know they would response too late so I sent it you with replies in website bugs tab also.
If you are not staff for it pls tell me other staffs for bugs of ads manager.
