User Avatars not visible in game on PC

Reproduction Steps
All of the user avatars inside of my game “Fairytale” are invisible for PC users but not for mobile users.

You can test this by entering the game “Fairytale” on PC.

Fairytale Link: Fairytale 🏰💜 Life Roleplay 👪 - Roblox

Expected Behavior
If everything was working correctly all players would be able to see user avatars in the game.

Actual Behavior
If you enter the game Fairytale on PC your avatar will be invisible. However, if you play the game on mobile it will be visible.

We had not updated our game so we are unsure what caused the bug.

Workaround
We do not have a workaround, players need to be able to see their avatars to play the game and we have not been able to make them visible again.

Issue Area: Engine
Issue Type: Display
Impact: High
Frequency: Constantly
Date First Experienced: 2021-07-31 00:07:00 (-04:00)
Date Last Experienced: 2021-08-02 00:08:00 (-04:00)
A private message is associated with this bug report

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Sorry for the inconvenience, and thanks for your patience! Things should have returned to normal around 2pm PST today, but let us know if you find any other issues.

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