Username does not match when moderated on support form

Reproduction Steps

  1. Get moderated by Roblox such as a ban and login.
  2. Visit Support - Roblox
  3. Fill out the username of the Roblox account you’ve been banned on.
  4. Complete out the form as normal.
  5. Press submit
  6. See the prompt

Expected Behavior
I expect this message to not occur and to be given the captcha to submit.

Actual Behavior
The prompt that the username does not match despite this being the case.

Workaround
Press send.

Issue Area: Roblox Website
Page URL: Support - Roblox
Impact: Moderate
Frequency: Very Rarely
Date First Experienced: 2022-01-09 21:01:00 (+00:00)

8 Likes

That happened to me aswell when i got a warning.

2 Likes

this happened to me as well. But I figured out a way to fix it.
All I did was log out and do the support form. Then it worked.

2 Likes

Thanks for the report! We’ll follow up when we have an update for you.

2 Likes