Introduction
Velato is a cafe group specialized in redefining the quality of cafe-themed products to corroborate an excellent experience to all of our customers. We dedicate ourselves to ensure our customers a satisfaction guarantee from the exclusive hand-crafted cuisines we offer, to the sensational gameplay. We hope that you might consider joining our community. Enjoy your visit at Velato!
Contents
Terms of Service
Terms of Service
Rule #1: Maturity
All staff are expected to behave in a formal manner and use proper grammar and punctuation at all times at any Velato games. Inappropriate language or behavior and attempts to bypass the chat filter is NOT allowed in any form.
Rule #2: Attire
All staff and customers are required to wear clothing that is appropriate in a cafe environment. A shirt and pants must be worn at all times. If you can’t find the appropriate attire to wear, you can always check out the Velato store.
Rule #3: Respect
Everyone at Velato should treat each other with respect no matter if you are a customer or staff member.
Rule #4: Trolling
Trolling is NOT tolerated at any Velato game. This may include actions from spamming to raiding. Trolling will result in consequences depending on the severity.
Rule #5: Exploiting
Any form of exploiting at Velato will result in a permanent ban without an option to appeal.
Rule #6: Personal Information
Sharing or asking for personal information about yourself or others will also NOT be tolerated in any form.
Rule #7: Miscellaneous
Roblox Terms of Service and Community Rules must be also abided at all times.
- Roblox Terms of Service: https://en.help.roblox.com/hc/en-us/articles/115004647846-Roblox-Terms-of-Use
- Roblox Community Guidelines: https://en.help.roblox.com/hc/en-us/articles/203313410-Roblox-Community-Rules
Rank Information
Non-Staff
Customer
Regular group members and customers of Velato. Able to rank up to Trainee through an application.
Suspended
Users who violated the Terms of Service. Temporary or permanent suspension.
Noted Customer
Friends, top donors, or former high ranks.
Allied Representative
Representatives of our allies.
[LR] Low-Rank
Trainee
Cannot work at the cafe. Able to attend a training to rank up to Junior Barista.
Junior Barista
Able to work at the cafe and attend a training to rank up to Barista.
Barista
Able to attend a training to rank up to Senior Barista.
Senior Barista
Able to spectate trainings. Senior Baristas must be active to be promoted to Staff Assistant.
[MR] Middle-Rank
Staff Assistant
Able to supervise at the cafe and assist sessions.
Supervisor
Able to supervise at the cafe and host/assist sessions.
Manager
Able to supervise at the cafe and host/assist sessions.
Executive Assistant
Able to supervise at the cafe and host/assist sessions.
Developer
Chief Development Officer
Developer(s) for Velato.
[HR] High-Rank
Chief Staff Officer
Administrator at all Velato games. Able to promote staff members and host/assist sessions.
Chief Operations Officer
Administrator at all Velato games. Able to promote staff members and host/assist sessions.
Chief Administrative Officer
Administrator at all Velato games. Able to promote staff members and host/assist sessions.
[SHR] Super High-Rank
Board of Directors
Directors of the board. Head administrator at all Velato games. Able to promote staff members and host/assist sessions.
Executive Director
Head of the Board of Directors. Head administrator at all Velato games. Able to promote staff members and host/assist sessions.
Vice President
Co-Founder and co-owner at Velato. (Unobtainable)
President
Founder and owner at Velato. (Unobtainable)
Recipe Guide
Hot Drinks
Coffee: Cup + Steamed Milk/Hot Water + Flavor
Option of Cream and/or Sugar
Tea: Cup + Hot Water + Flavor
Option of Sugar
Cold Drinks
Milk: Cup + Type of Milk
Water: Cup + Water + Option of Ice
Smoothies
Cup + Flavor + Blender
Milkshakes
Cup + Milk + Flavor + Ice + Blender
Pastries
Cookies
Cake Pop
Ice Cream
Cone + Flavor
Session Schedule
Training Times
Trainings may be hosted up to 6 times a day following the schedule below. To view current scheduled training sessions, visit the up-to-date Session Schedule.
12AM EST/ 11PM CST/ 9PM PST
4AM EST/ 3AM CST/ 1AM PST
8AM EST/ 7PM CST/ 5PM PST
12PM EST/ 11AM CST/ 9AM PST
4PM EST/ 3PM CST/ 1PM PST
8PM EST/ 7PM CST/ 5PM PST
Alliance Information
Requirements
- A minimum of 100 non-botted group members.
- Professional staff members.
- Active community.
- Must have a communications server with 50+ members.
- Must be a company/business. (Cafe, Hotel, Clothing, etc.)
- Must not sell ranks or in-game administrative access.
Application
- Please provide the name of your establishment along with any social media links.
- Why do you wish to partner with us?
- How will the alliance benefit Velato?
- How can the alliance benefit your group?
- State who will be representing your company.
- Will you be willing to participate in and announce alliance events?
To submit the application, please contact any member of the Department of Relations.
Senior Barista Promotion Guide
Senior Barista Promotion Guide
- You must be active in the group for a minimum of 2 weeks.
- Be active at the cafe
- Do not “hint” or ask for promotions.
- You must not have safechat.
- Act professional and use efficient grammar.
- You must have a Discord account and be in the communications server.
Senior Barista Spectator Guidelines
Senior Barista Spectator Guidelines
Senior Baristas may spectate trainings.
- You may help in a session only with the host’s permission.
- Stay professional and use grammar at all times.
- Do not interfere with the session.
- Try not to make any comments or talk off-topic.
- Do not help anyone pass at the session.
- Observe the session while maintaining a small distance.
- Do not go AFK during a session. If you need to go AFK, notify an HR or host.
Ban Appeal Information
Ban Appeal Information
If you wish to apply for any type of appeal, you need to wait a minimum of 2 weeks since your ban. If you apply for a ban appeal and ignore the time limit, your application will be automatically declined. To submit the application, please contact any member of the Department of Investigations.
Application
- What is your Roblox username?
- What is your Discord username and tag?
- What and why was the reason of your ban?
- What was the date and time of your ban?
- Why should we unban you?
- How will you ensure us that we won’t have to ban you again?
- Comments: (Optional)
Note that if you are trying to appeal a second time for a second ban, your application will be automatically declined.
Frequently Asked Questions (FAQ)
How do I get a job at Velato?
To get a job at Velato, you can always apply at the Application Center as a Customer.
When is the Application Center Open?
The Application Center is always open 24/7.
How long will it take for my application to be reviewed?
Applications are automatically reviewed. You will get ranked as soon as you pass.
How do I rank up?
To rank up, you can always attend trainings. Once you’re a Senior Barista, you will be handpicked for a promotion.
How can I get promoted to Staff Assistant?
To get promoted to Staff Assistant, you must actively work at the cafe. Staff Assistants are handpicked for promotion.
I was banned on Roblox/Discord, how can I appeal?
To appeal a ban, you need to send a ban appeal form to a Department of Investigations member. More info can be found under the Ban Appeal Information section of the handbook.