According to the Verified Badge FAQ you are able to request to re-enable your badge if you lost it to non-policy violation reasons (I had mine removed due to updating my 2FA). You are instructed to contact customer support to request the badge re-grant. However, there is no official category for this, so you have to choose a random section. Due to this I’ve gotten my tickets ignored, been given back info completely unrelated to my issue, sent the same exact Verified Badge FAQ back, and I’ve even been left waiting 20 days after being told they were reviewing it and would respond back within 24 hours.
With support being unable to do what the FAQ states they’re supposed to do I’m inclined to think this is either a bug or a weird oversight and I have no clue what to do to get my verified badge back now as I didn’t receive it during the last wave even when I still qualified through the official requirements. At this point any help would be amazing as the loss of my checkmark is greatly affecting my UGC sales, and sorry for having to resort to reporting this as a bug, cause at this point this has to be a bug.
Expected behavior
I expect customer support to either provide an actual section for badge re-grants, or at the very least, understand what is being requested and follow what they are supposed to do according to Roblox’s own FAQ.
Yup, I was told many times that support doesn’t seem to have any idea what you’re talking about when asking for the badge back. Seems like they put that in the FAQ, but just never trained support for the situation.
It has now been 2 verification waves (where I still qualify) since I lost my checkmark and I still haven’t received it back. Am I just screwed because I had to update my 2FA?
I have met the requirements ever since I first got my badge and that’s why it’s annoying that I haven’t gotten it back. The re-grant system doesn’t work and me updating my 2FA seemed to mess up me receiving the badge back.
When you say you change your 2FA, what exactly did you change? As I’m aware, when you change anything relating to your info there is a 90 day wait period until you can be re-verified.
Yeah I switched my 2FA to a new app cause I lost access to my old one. I assumed losing due to non policy violating reasons would apply here but if not that kinda stinks.
Seems kind of like a punishment for securing my account at least I should get it after the 90 days hopefully since I still apply lol
at least I should get it after the 90 days hopefully since I still apply lol
