Video Frames do not render sometimes in game

Bug Reports Engine Bugs
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#1

Hi! Our game has 3 video frames that play at different times. Sometimes, even though the videos are loaded, they don’t play at all.

If one video doesn’t work, none of them will work.

In Studio, they always work perfectly.

To play the game, join the roblox game and click the UGC button at the bottom of the screen to enter.

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#2

Thanks for the report! We’ll investigate and follow up with updates.

#3

Hi there! After investigating, we suspect the issue may be related to custom logic around IsLoaded.

When this issue occurs, is the VideoFrame’s IsLoaded property true or false? Does this issue still occur if you specify the VideoFrame’s Video property right before playing?

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