This has happened to me in the past where I create IRL trailers and it always gets flagged by moderation, and I literally can not figure out why…
The last trailer about a ‘jump high’ game I made did include an effect jumping out of a window, so I understood that take down, but this new trailer I made I just dont.
I recently created a game called ‘Parkour Civilization’, based off a YouTube series, and it blew up. I decided to make a IRL trailer for an update, but moderation flagged it. I’m not sure why, and I need some type of feedback to understand what the cause could be.
I thought so too, but I’ve seen multiple games with IRL trailers that have some type of roblox content in it, like the one I made. I just appealed to moderation in hopes I can get some actual detail.
Yeah, I know Liberty County has a game trailer with an IRL beginning, but I assume that’s an exception because they’re popular. Or, maybe it slipped by moderation.
The rules are the rules though. If some IRL content is allowed, if not the focus, they should clarify that. I think the intent behind the rule is safety, on multiple fronts. A possibly loose argument would be combatting deceptive marketing.
Anywho, I’d be interested in the result of the appeal.
that trailer is some else lol. i mean if thats the style ur going for i suggest getting better editing. if thats sum u cant afford i rather that u learn it on just have the full thing in studio. the trailer in general though is eye catching but it doesnt exactly scream quality to me.
It’s not supposed to be movie production level, it was just meant as a quick silly trailer with a irl twist introduced to ROBLOX. I’m happy of the outcome, it’s just moderation taking it down unfortunately. I understand it was done at a university campus, but all students such as myself have permission to film on property and this is a public university, I know a lot of feedback I received was privacy/safety concerns, but it is public and no one else was captured on camera without their consent.
As to update on reaching out, still haven’t really received any help yet other than being told to provide my internet speed, delete my cookies and cache, etc… waiting to be redirected to the correct person on the ROBLOX support team to give me some detail about why this can not be uploaded.
Would be helpful if a ROBLOX staff member came across this , most likely not lol. Will update once I get somewhere with support.
Roblox does give passes and special treatment to corporations and bigger names/games. It could be that or it simply was under the radar and the people didn’t know it was a rule.
You could do the funniest thing though, report the trailer on the game page for including IRL people and link the page about it. My assumption about moderation is that nothing is done about an asset until someone reports it (assuming it got past automatic filters when uploaded).
After countless (17 emails) back and forth feeling like I’m fighting for custody and the verdict being …… “We can not assist you further read our FAQ…” I have figured out it was just the length (has to be 32 seconds).
Yep, this is the case. Liberty County’s trailer doesn’t show real people’s faces (which is the important part) and branded games are exceptions because they’re partnered with Roblox. You’d have to make a different trailer without real people’s faces (though voices may be allowed, I’m not sure)
I mean technically it doesn’t say this in the video highlight guidelines…
Roblox just lets certain people break the rules, for example, some popular youtubers put their links directly in the group shout/description instead of the social links part and recieve barely any moderation, while normal users do.
Yep. That’s just how it works. It’s not that they’re ‘breaking the rules’ - they’ve entered into a different agreement with Roblox. It’s really not something to be upset over, if you’re big enough and generate Roblox a lot of money, or are a brand and enter a deal with Roblox, of course you’ll be treated a bit more graciously.
It actually baffles me how people think this is something unfair or wrong. They have much less reason to trust you, one of tens or even hundreds of thousands of unknown developers who they have to moderate endlessly every day, compared to a reputable brand where they’re actually in a legal agreement with, or a well known, high up developer. Forgive my frustration here but it’s really not hard to understand, is it??
, most likely not lol. Will update once I get somewhere with support.
