Video Upload Issues for Branded Game

Bug Reports Roblox Application and Website Bugs
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#1

We are currently preparing a branded game event for a client, which is set to go live very soon. However, we are facing an issue where our video uploads repeatedly fail.

Could you please assist us in resolving this issue urgently? If there are specific requirements or troubleshooting steps we need to follow, kindly let us know as soon as possible.

#2

I’m guessing you hit the 3 video per month.

1 Like
#3

Thanks for the report! We’ll follow up when we have an update for you.

#4

hi @HiddoDev, we are looking into this, and we’d really appreciate a few inputs from you.

can you share the creatorId of the uploader of the video?
how big is the video?
any way to share the video with us?

Thanks!