VideoFrames display colours incorrectly

Bug Reports Engine Bugs
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1

Due to VideoFrames not supporting alpha channels, I have to upload a video with a solid background colour to match the surrounding UI, or waste tons of resources making a gigantic video with a huge resolution to cover all of the background that I was going to make using Roblox UI objects.

Our brand has specific colours and I want to be able to represent those in the VideoFrame and the UI.

When uploading the video, it appears that colours have been shifted to a different colour space, and are being displayed differently to the user. The original colour #00A9E0 is being displayed as #009CE7.

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The video was in MP4 format with H.264 compression. I haven’t tried other settings because it costs 2000 Robux to upload each time.

Expected behavior

I expect the colours to be unchanged when uploading a video. Or for there to be suitable documentation on this documentation page to warn users and give technical detail on how to achieve the desired colours.

A private message is associated with this bug report

3 Likes
2

Hi there - would you be able to send the original video file to help us investigate? Thanks.

3

Hi, of course, I’ve uploaded it below:

1 Like
4

@phri Hi is there any update on this issue?

Videos cost 2000 Robux so I’d like to avoid trial and error on colours.

5

Hi there, no update yet.

Ideally once we solve this, you should be able to use your original asset as intended. Would recommend to not reupload different versions to achieve the desired effect.

6

Thanks for the confirmation, will stick to the original asset in that case :slightly_smiling_face: