VideoFrames do not play in live game

Bug Reports Engine Bugs
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#1

I uploaded a video frame yesterday, and it works fine in studio, but when I go to play test in live game it does not show up. Code implies says that it’s playing, but nothing is visible on the screen

print(Intro.GroupLogo.IsLoaded, Intro.GroupLogo.Playing)

image
but nothing on the screen plays.

And this isn’t an implementation issue, like I said, this works as intended when play testing in studio

Spent 5 hours today testing and trying to get this to work, and testing videos from the toolbox works as intended, it’s just uploaded videos that do not work

Expected behavior

The video to be visible in live game

5 Likes
#2

I’m highly sure VideoFrames are still in beta, are they not? I might be wrong here, but beta features only work in studio.

Could be totally wrong here, but do let me know.

1 Like
#3

Hi! Would you be able to provide the AssetId of the video you’re experiencing this with?

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#4

Not sure if VideoFrames specifically are in BETA but they do work in the Client version.
For the record, Studio-betas (such as EditableMesh/Image) are the ones which are Studio only. Normal ones should work in both versions.

#5

15661569250

I’ve uploaded it under the group and given the place the access to it.
I ended up giving up and just using images in quick succession as there’s no alpha channel support anyway so not worth for me

#6

Thanks! In looking at the asset, it appears to play regularly. Is the issue still present? Is it possible the moderation of it was still pending when you were testing this?

1 Like
#7

Hi @NinjoOnline! Following up on this - does this issue still occur with your VideoFrames?

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#8

Hi @NinjoOnline - wanted to double check with you about whether or not this still occurs. From what I can see on our end, this was likely a moderation pending issue.

Will be closing the bug on our end unless it does still occur. If it does, please let us know. Thanks!

1 Like