Viewing the Avatar page on mobile doesn’t load the preview of your avatar

[Deb0rahAliWilliams (MsDeborah)]

Description of Bug

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This bug occurs for all devices that aren’t supposed to be played on the Roblox website, like mobile or iPad. When attempting to view the Avatar Tab, it prompts the user to use the Roblox App, but the preview of my avatar doesn’t load beside the message.

It should be expected that the avatar’s preview is viewable, instead of staying as an unloaded image.

Where it Happens

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Avatar Page.

When it Happened

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Earliest I could track was 1st June, 2023. However, this bug should have been occurring for much longer.

Images of Bug

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Repro Steps

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1. Visit the Avatar Page through an unsupported device like on your Mobile.
2. You should see that your avatar’s preview isn’t loading, and will never load, regardless of which unsupported device you use.

[Howimetted]

Thanks for the report! We’ll follow up when we have an update for you.

[Deb0rahAliWilliams (MsDeborah)]

Hello.

I’m not sure when this got solved, but I just checked and everything seems to be functional. I’ll just be marking this as Solved!