Greetings, for a few months, I’ve kept noticing an amount of 250R$ being taken out of my account every 3rd of a month. I’ve been baffled by this, as the VIP server that I had purchased for an Event, was shut down on, 05/03/2019 as shown here :
The sum of 1,000R$ has been taken out of my account since, 04/03/2019, (excluding the initial amount). So, it’s occurred every-time. I shouldn’t be losing robux if the payments were cancelled…
The amount of 250R$ has been taken out of my account every month from this game.
Here is the purchase, and the date :
I’m not sure as to what I should do, as I feel that the robux will keep getting taken out of my account. Thank you for viewing this thread!
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Thank you for submitting this report. We are currently reviewing all bug reports to ensure we have not overlooked any ongoing issues. Since this issue was reported over two years ago, can you please confirm you are still experiencing the problem? If so, please respond to this thread, and we will investigate. If we do not receive any response within 30 days, we will consider this matter resolved. Thank you.
Hey there!
Thank you for checking back in!
Fortunately, it seems that this bug was resolved on its own after a while (automatically cancelling out when I went under the required amount of Robux for the recurring payment), though I’m unsure if it’s a persistent issue, as I haven’t encountered it in a long while. I would like to ask if it’s possible to retrieve any of the lost funds? Though it has been a long while since then.
Moving forward, I do appreciate you for checking back in with these reports, and wish you and the rest of the team the best of luck with the squash!
Thanks again! 
