Visits not selectable for Campaign Objective in Ads Manager

[jerxl0l (jerx)]

Hi,

The option to select Visits for Campaign Objective (Ads Manager) have always been selectable for me up until a few months ago;

When I looked at my browser’s network activity, it’s due to this API endpoint not being a successful response:

Request URL:
https://apis.roblox.com/ads-management-api/v1/universes

Request Method:
GET

Status Code:
404 Not Found

{
    "error": {
        "code": 5,
        "message": "rpc error: code = Internal desc = AMA-0011: internal server error. Failed to call list universe handler to Group service. RoleSetNotFound"
    }
}

Expected behavior

The Visits selection should be selectable and enabled as I have eligible experiences (within groups)

[Howimetted]

Thanks for the report; We’ll follow up when we have an update for you.

[jerxl0l (jerx)]

Hi,

Just following up if you are still looking into this issue? I have a little over 50 Ad Credit just sitting on my account which I can’t use because I’m still unable to select the “Visits” option when creating a campaign.

[gionique]

Hey Jerx,

I think a fix for this went out with a couple of other changes in late January. We see that you were able to make some campaigns since then so closing this out.

[jerxl0l (jerx)]

Yes I was able to make campaigns again since the fix went out, just forgot to follow up! Thank you.