Website chat doesn't allow me to chat with new friends ("An error occurred")

Bug Reports Website Bugs
#12

Currently also happening to me. I don’t know when it started due to me never really using the Chat System. I recently started using the Roblox chat again to message someone. Note this isn’t due to adding someone new. It just randomly started happening. I’m thinking it might be a connectivity issue to Roblox servers and their chat system via chrome. Or just a problem with chrome entirely. Don’t quote me on this though. Privacy settings aren’t an issue and I’m also able to be chatted to.

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Update

I uninstalled Google Chrome and reinstalled it. I went straight into Roblox and logged in, and the chat is working. I didn’t log-in or sync.

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Update 2

I logged in and sync’d, not having any problems yet. I’ll update with a response if it stops working in the next couple of minuets.

Update 3

I just woke up and it has stopped working once again. It looks like reinstalling chrome without syncing first was just a hot-fix for a second.

4 Likes
#13

Interesting, I’m hoping they can solve it without making me do that because my chrome has non-synced entities attached to it (like bookmarks) that I’d rather not loose.

6 Likes
#15

We can fix those issues by going to settings of roblox pages and set chat with no one then change it back. Press save and it should be fix for now at least.

#16

Happened to me when I didn’t unfriend them. Although sometimes when I did, their chat would still be there for me, sometimes when I open a chat it comes on the very left of the screen with no background, 3 bugs in 1 post lol

1 Like
#17

I tried this method, didn’t work sadly.

2 Likes
#18

Does anyone know how long these hotfixes take to roll out typically?

#19

It work for me multiple times are u sure u doing it right screen shot it.

#20

Is anyone still experiencing this issue? Or has it gone away?

7 Likes
#21

It’s still happening at the moment as I just wanted to talk to some friends on the website, still said the same error when opening it up for 5 users and saying “test”.

Here is an image of the issue:

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5 Likes
#22

Still an issue for me. Appears to be for the others as well.

1 Like
#23

Sadly it still is an issue for me as well.

2 Likes
#24

This is still an issue for me, I only chat on mobile

#25

This is no longer an issue for me, albeit I was using chromium edge instead of chrome.

#26

The problem is still happening. It’s looking like it has to do with your Google account or something to that extent when connected to chrome.

2 Likes
#27

I don’t think that’s the case. My chrome remains separate from my account (I didn’t synch it so the history, bookmarks, etc. remain separate). There does seem to be an issue between Chrome and Roblox overall, however. I have talked with a few friends who use Chrome and they’re having this problem too. I think it’s more widespread than any of us realize many just haven’t taken action here on the forum or elsewhere and assume it just a glitch that’ll eventually be fixed. Let’s hope the latter part of their thinking is true, and that it comes quickly.

2 Likes
#28

I agree 100%. It’s something with Chrome and Roblox, maybe their chat system servers or something.

2 Likes
#29

Those who were experiencing this bug - is it still happening?

3 Likes
#30

On PC it’s happening to me, but it’s fine on mobile.

EDIT: Re-tried it, and works perfectly fine!

1 Like
#31

It’s fixed for me, Probably a Chrome update fixed this

Edit: I still get notifications, but the chat never refreshes until you refresh the page, New Messages won’t show up until you refresh

1 Like
#32

Works for me now

2 Likes