Website Functionality Issues on Firefox

[Anteraska]

This has been driving me insane for well over a month now - it started happening out of the blue and only got worse from there. At this point it’s at least a 1 in 2 chance to happen on any new Roblox page I open, and the only solution (if you could even call it a solution) I’ve found is to just spam Ctrl+F5 until it eventually decides to load properly.

[Femtry (Mikka)]

@Anteraska

I’ve found is to just spam Ctrl+F5 until it eventually decides to load properly.

Been doing the same thing, it’s really frustrating.

[xSting7 (Sting)]

That’s what I have been doing for a while but a hard refresh is a hit or miss. It doesn’t always work because the issue has nothing to do with website caching

[Iron_Legion]

Is anyone still running into this issue?

[xSting7 (Sting)]

Yes, I am still running into this issue

[MarioMeetsCookie]

i’ve been dealing with this for probably 5 months now, always thought it was a me thing and never thought to try another browser somehow. im glad its not just me and hopefully this can get solved

edit: yeah just tried roblox on edge, I didnt even know the site could be this fast

[MackenzieFontana]

As a newly converted Firefox user I thought I was just crazy

[Iron_Legion]

For anyone still encountering this, can you share a screenshot of your browser console? (Right click → Inspect → Console). Make sure to block out anything sensitive.

And please include a list of all the browser plugins you have installed.

[Vyntrick]

I have been also experiencing this for the longest time now and it’s crazy to me that only recently has this issue ever been considered.

I’m keeping an active look out for when it occurs to me again because it happens at the most inconvenient times and it’s so frustrating when parts of the website fail to function (settings page, avatar editor, etc) on Firefox.

Here’s to hoping someone already with logs can help.

EDIT 2

Right as I went back to the site, it happened again. Experiences were stuck loading, until it eventually gave up again

Extensions ON:

• uBlock Origin
• BTRoblox
• RoQoL (Both BTRoblox and this extension are compatible together)

Extensions OFF:

Also not sure if this is intentional, but the ROBLOX logo in the top left went missing entirely.
Though to be honest, the lag has persisted way longer than this disappeared, so I doubt the two are correlated. Just thought to point it out as others proclaim to still have it in the top left.

[Anteraska]

@Iron_Legion

For anyone still encountering this, can you share a screenshot of your browser console?

The only extensions I use are BTRoblox (however disabling it in the past hasn’t prevented this, I’ll take another screenshot without it if I notice it happens again) and uBlock Origin.

(Edit) managed to get another shot of it without the extensions enabled and after waiting for it to finally catch up and load everything - this is the part of the output with the most errors.

(Edit 2) happened again today but this time fails to load entirely so here’s another screenshot of the console just afterwards

[Vyntrick]

So, it appears the ROBLOX logo is back now, but now other icons are missing? So is the settings menu icon.

Seems like website slow downs related to this issue are still very well occurring. The most consistent thing in the console appears to be this Cross-Origin thing. I got no clue what it is, but it seems to only show prominently when this issue occurs.

Hopefully we’ll get some news on this soon? Still incredibly frustrating to use. With, and without plugins.

(I intentionally hid the Robux amount, that isn’t an issue I’m highlighting)

[nothing_1649 (gom_a)]

the cross-origin policy is a security feature most browsers have these days, it basically places restrictions on handling data from other sites

[Vyntrick]

Right, and how could this affect the Roblox website? What kinds of data does the policy block?

I’m rather curious.

[Iron_Legion]

Thanks for all the details!

We are taking a deeper look at this issue and will keep you updated on a potential fix.

[tetoshi]

Had no issues until a few days ago, now it got pretty bad had to come on devforum to look into it. Group page is completely grey aswell,

[Iron_Legion]

Hi everyone, we made a networking change on August 11th that we believe will have resolved the problem.

Is anyone still running into this issue, or is it fixed for you?

[MackenzieFontana]

Haven’t had any issues in a while, forgot this was even an issue.
Thanks

[Anteraska]

Same here, haven’t noticed it in a while now. Thanks for saving our sanity.

[xSting7 (Sting)]

Thank you, Haven’t had any issues this week; Really appreciate the team’s efforts.