What could be causing this crash?

Hi! My game has been working perfectly for the past few months and today I decided to bring some people in and test the game.

Immediately people began experiencing crashes when joining, the backpacks in game didn’t show and everything was just wrong.

I think there must be some kind of script cause this in-game. I tried loading up multiple players in a local test server and the first player always joins perfectly, but each other one seems to crash immediately. I’ve attached a picture of what I mean.

Any response would be greatly appreciated because I really wanted to test this out!

Thanks.

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This could be one of the people inserting malicious scripts, either intentionally, or accidentally through a plugin they installed. The backpack problem is relevant to this because most malicious Studio plugins/scripts insert a backpack to hide the scripts from the user.

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This started happening randomly about a week ago. how would I check for these?

I would recommend checking your output and workspace or serverscriptstorage to see if there is any viruses or other fraudulent scripts. If that doesn’t work you can always make more room on your computer or close tabs if you have too many open as sometimes a system can’t maintain having a certain amount of jobs at one time.
Hope this helps!
Lolaphobia

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Carrying on from theLMGN, if that isn’t the case, you should go into your Developer Console and check the activity for your scripts for any anomalies.

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I’d look in serverscript storage first and if you can’t find anything there make sure to check the creators of your plugins to make sure they’re the real creator of the plugin and not a random account.

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If other people are experiencing this its not just an issue on your end. Think about any scripts or plugins you added recently, and as previously stated

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I would recommend saving your game as a RBXLX file (this will remove any GUI images that have been inserted through studio), opening this in a text editor (Notepad++ for Windows, BBEdit for macOS for some examples) and searching for some of the telltale signs such as a backpack in the InsertService

I’d also recommend telling all developers that have access to your game to disable all plugins

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Here’s the ServerScriptService during a testing session where one player has joined and everyone’s client is hanging.
image
The only things not by me are the ChatServiceRunner and the SoundDispatcher which I’ve checked and seem like they are Roblox scripts.

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This could possibly be a plugin issue then, check what plugins you are using. One of them might have a malicious script.

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There can be a liability that your game could be infected by installing plugins, this is made by @Christbru01 to combat infections hidden in your plugins, which you can go here. But please do check your Developer Console because that may be the case for why your game isn’t functioning correctly

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Please post all text printed in the output window when clients start hanging. Can you reproduce this in Studio with a local server with multiple players?

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I’ve checked the Developer Console in-game and during a local server and I couldn’t see anything out the ordinary :confused:

I can’t seem to open the Developer Console anymore but when I could there weren’t any errors which showed of malicious scripts.

Open the output and command bar, paste the following LUA one-liner and send the results

print(" --game.InsertService--") for i,v in pairs(game:GetService("InsertService"):GetChildren()) do print(v.Name) end print(" -- If there was anything above this line and below the start line, that's most likely malicious --")```
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Use the link I’ve attached above to check for viruses or infections in your plugins

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> print(“game.InsertService”) for i,v in pairs(game:GetService(“InsertService”):GetChildren()) do print(v.Name) end print(" – If there was anything above this line and below the start line, that’s most likely malicious --")

game.InsertService

– If there was anything above this line and below the start line, that’s most likely malicious –

Nope!

This could be down to a few issues. If you have replicated this in Studio and it is still not working then it is definitely a game issue and not another user adding exploits.

This means it is most likely from a plugin or script. If you could post the developer console or the output you got in studio would be great. Or let us know what plugins you are using and we could figure out if any of them could possibly be malicious.

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Okay, well the plugins are as follows:

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(Have deactivated them all now but made no difference)

The output shows nothing, and only clients after the second seem to experience issues.

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In a real game, players reported failing to load in and randomly crashing + weird backpack issues not loading:

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If this is in studio please use the Output window insead of the console you open ingame. I’ve had it refuse to load output history before, and it can’t be opened to show client output when the client hangs.

Enable it in View category of the topbar.

Also disabling malicious plugins won’t help if they’ve already dropped malicious scripts into your game.

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Okay, so - Progress.

The output doesn’t show anything at all, which is pretty useless if I’m honest.

I tried disabling literally every localscript in the client and now they load in properly, which is real weird.
I haven’t touched those scripts at all.