What happened to the "You changed your password" emails?

Bug Reports Website Bugs
#1

So in the last half an hour, some person managed to gain access to my account, change my password and attempt to change my email address along with taking 680k robux and a load of tickets, not to mention that they traded away my high value limited items.
I was only alerted to the compromise when i got an email about my email being changed at which point i stopped the change and effectively locked them out of my account. If I had gotten an email about changing the password, I could have stopped them much sooner, possibly preventing some of their actions.
Why was this ever taken away?
2 step verification couldn’t come soon enough.

EDIT: My account was banned for 14 days for adult content and I think I was reimbursed my robux. Cannot check the trades and the tickets have not been reimbursed nor can I see where they went. Oh and did I mention that my place was deleted for adult content too

EDIT 2: I cannot access devforums on any other device than my phone because of the link with your Roblox account. I can only post here because my phone still has a valid session, so doesn’t require me to log in. Make moderation request subforum useless if you ever do get a ban for wrongfully moderated assets

2 Likes
#2

Yeah I mean on a site where accounts can literally be worth $50,000 USD plus in terms of DevEx… I think it’s about time we have something a little more than a text password.

4 Likes
#3

2 Step Verification. Soon-TM

I just tested the password change email, and I got it right away. It’s called “ROBLOX Password Reset” and comes from password_reset@roblox.com. Maybe it’s in your spam folder?

3 Likes
#4

Nothing in my spam folder, nothing in my inbox. Nothing to the old email attached to the account

#5

Can confirm this. Any ROBLOX emails going to molt07@gmail.com (only non-used accounts linked, no longer used email) fail with the exception of the username reminder.

#6

@ReeseMcBlox This is something that is quite a problem, don’t you agree ? How can we do an appeal when we are logged out at ROBLOX.com and aren’t allowed to log back in :wink:

#7

Moving this to web bugs. Intermittent reception of password reset emails.

#8

Are you using a comcast e-mail? They put ROBLOX on the blacklist and there’s no way to get ROBLOX emails in comcast accounts except by disabling the entire spam filter.

#9

I was using a gmail account and it wasnt in spam or inbox