What should I do if my account was hacked and all my robux were spent? [DECIDED!]

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#61

what are you going to write in the report bug section exactly??

#62

Well, that the information I have about my account is different from theirs (I have verified email, but support says otherwise) and that they ignore me (my reporting emails) although the tickets are not closed and in general according to their Terms of Use policy they canā€™t do that

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#63

go ahead and do that, it may actually work

if it didnt work, then you have a one last solution, which is dialing their customer support number on 888-858-2569 and leaving them a voice message.

i recommend doing both solution at the same time because you have a couple days only left

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#64

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I hope they can still help me because Iā€™m losing hope in them.

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#65

Iā€™ll let you know when I put up a post on Report Bug

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#66

here: Roblox account data that support sees is different from the data I see on my account(in terms of email and etc)

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#67

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I think I didnā€™t try for nothing, there is a result.

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#68

yeah, get your hopes up!

meanwhile, go dial roblox on 888-858-2569 and appeal on phone.

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#69

Why appeal if theyā€™ve already referred my ticket to Account Restores?

#70

because imagine if you waited for 10 days just to get a negative response from them, you lost everything

i mean i donā€™t strongly recommend this, you can not dial them if you want

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Roblox account data that support sees is different from the data I see on my account(in terms of email and etc)
#71

can they say no already? I hope they donā€™t

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#72

theyā€™re less likely to say no at this point, but not impossible. hope they dont

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#73

congrats man. im very happy for you

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#74

Thank you very much, a little later I will post a small guide where I will describe how to return Robux in such a situation as mine because I have found almost no posts where it was possible to do it

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#75

As you may have noticed it took me ~23 days to get robux back, during this time I managed to send about 45 tickets or even more to support on different topics (like Data Privacy etcā€¦).

Special thanks to @MrSheriff_RBLX and @Rik50100 (an acquaintance) they tried to help me throughout most of the ticket

And so that you do not have to read all almost 70 posts, I will summarize everything in a nutshell:

It is important all actions must be done within 30 days after hacking!!!

ā— The conditions under which I solved this problem:

  1. The account had an e-mail account

  2. I had 2-step authentication

  3. At the time of the hack, the e-mail was not unhooked

  4. Mail automatically in the system itself untied the security alert (I was not visible)

  5. Iā€™ve never been hacked before

ā— How I solved it

  1. I reset the password through the mail

  2. Write to support with a request to roll back the mail change (explain that you were hacked and with the help of a security alert unlinked the original mail)

  3. Support will remove two-step authentication (if you canā€™t log into your account) and inform you that your account is protected by your email address

  4. You will need to send a screenshot from My Transaction in JPG format (attach the photo to the letter, not paste it into the letter itself!!!).

  5. Waiting for a reply that you have been refunded robux or items

Support does not recover stolen pets and etc, only ugc or robux in games!

In that time Iā€™ve managed to create a post in x, write 2 forum posts and talk about my problem on the server with Discordā€¦

Of course every hack is different and I canā€™t guarantee that this will work the same way it did for me

With a great chance I was hacked by JavaScript stealing a cookie (extension or tab) although I know a popular scheme to cheat with a type of copying place!

And remember friends the main thing is never and never tell anyone the data from the account, never do anything in the browser console (do not paste anything, do not copy especially your cookies), always close tabs with roblox and better do everything from the entire test account.

Warning, No matter the circumstances, NEVER share your .ROBLOSECURITY cookie with anybody. It is a scam, and with the cookie they will be able to bypass 2-Step Verification (if enabled) and steal your account easily.

The hash used by the .ROBLOSECURITY cookie is permanent, but can be changed by logging off and logging back into the account. Users who gave away their .ROBLOSECURITY must immediately click the ā€œSign out of all other sessionsā€ button, located in their Roblox settings page. Doing this will reset their .ROBLOSECURITY cookie and make the old one unusable.

When you copy any cookie, you may see a comment like this:

.ROBLOSECURITY=_|WARNING:-DO-NOT-SHARE-THIS.--Sharing-this-will-allow-someone-to-log-in-as-you-and-to-steal-your-ROBUX-and-items.|

Email me personally, Iā€™ll try to help you out!
I hope Iā€™ve helped you! Your favorite game developer Iris :heart:

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#76

you should also add something to the title of this topic so that people know it has been solved

something like [SOLVED] or a little comment at the start of the title should do the trick

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