When equipping items, it removes everything from my avatar

Reproduction Steps

1) Customize your avatar by equipping items
2) Upon equipping an item, it will remove everything from your avatar.

Expected Behavior

It should equip the item I want.

Actual Behavior

Equipping an item removes everything from my avatar.


Change your avatar through the app instead of the website.

Issue Area: Roblox Website
Page URL: Roblox
Impact: Moderate
Frequency: Often


I don’t know if this is causing the issue, but it seems like if you put anything on in the Clothing section besides Classic Clothing the avatar gets resetted. The only way to fix from what I know is to remove anything that’s considered 3D clothing.

I have no 3D clothing equipped, though.


Reproduced and had the same issue here. The in-game avatar editor does not have the same bug for me.

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Can also confirm and reproduce, it’s very annoying.
And oddly enough, when I’m trying to equip outfits, it only happens on specific ones.

This has been occurring for atleast a week but with less frequency, but I observed as of today, this problem got so much worse and frequent.

I don’t know what’s really causing this but, this is happening to me also.


After a small amount of experimenting, this only happens if you are trying to equip hair. You can equip other items just fine, but if a hair is included nothing will be equipped.

This person’s experience backs this up.


Interesting, wonder what’s causing it when the hair is equipped.

This also occurs to me when trying to equip anything at all.
In fact, that’s how my avatar looks like right now.
I have characters saved without hair, and it still looks the same with different body colors.
It only works when I apply them manually, one by one…

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Thanks for the report. I filed a ticket to our internal database.

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