When your avatar character fails to load, it doesn't create the Scale values under humanoid

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When your character fails to load and spawns as a noob default outfit instead, it doesn’t create the Scale values under humanoid (HeadScale, DepthScale, etc. Not having these values causes some scripts errors from resizing the character in our game. This has only been confirmed with R15 at the moment, since this is what we use in Blox Fruits.

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Thanks for the report! We are investigating this issue.

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This is when the character appearance fails to load? Just curious, but does applying a HumanoidDescription add the values back?

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This appears to be an issue with api because all of the sudden players appear as noobs instead of their avatars, started happening yesterday

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Hello,

I was investigating this bug and it looks like our fix for this other similar bug has already fixed this:
Forgotten corner-case, Fallback Avatar doesn’t have a HumanoidDescription. Inconsistency with Avatars

I was not able to reproduce this issue and our fix for the above should fix any similar default avatar setup issues.

Thanks for your report!