Why doesn't animation editor work?

basically I’m trying to make a custom character but for some reason when I go to animate it the keyframes won’t pop up and I can’t select certain parts it was working before, but I remade the character.

heres a video

ive had this problem for the last few days and i dont know what the problem is

I’m not sure about what does that, but that happens a lot to me when I use custom rigs on that animator.

Try using other animator to see if works.
I use Moon Animator and work fines, try it to see if works! (if you have it because now it costs 800 rbx)

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ok thanks ill try moon animator
i got it before it went paid but i dont know how to use it so ill learn when i have time