Why our hats can't go onsale?

We uploaded 3 UGCs on Roblox, but when we tried to publish the second one, it didn’t work. The error states, “Something went wrong and we were not able to process your request. Please try again”

We waited a little, but it still didn’t work. We tried different internet browsers like Chrome, Safari, and Microsoft Edge, but they all had the same problem.

We even asked a friend for help, but it didn’t work for them either. The hats changed their names and descriptions, but not the prices. And the newer hats we uploaded after got stuck being off-sale.

How do we fix this issue?


It may be due to the fact Premium is required to put things on-sale now.

your group holder or uploader may not have premium.

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But why did the other 2 was able to put on sale though, it wouldn’t make sense

To put ugc on sale you need ID verified and premium level 2 or more

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